Do you make things happen, watch what happen, or wondered what happened? OMOQ #157
About this episode
The episode discusses the importance of having proactive customer-facing employees who can effectively handle orders and solve problems for customers.
Most customers like vendors that employ sales and service personnel who make things happen. There is nothing more frustrating to customers than to watch their orders handled sluggishly. In addition, customers love vendors that can solve problems quickly, efficiently, creatively, and with tenacity. If your customer facing employees lack these inherent qualities, it’s probably time to move to Plan B which is a focus on hiring initiators who can lead. Support the show
More episodes of SimpleBiz360™ Podcast
- Do your customers know the reasons why? OMOQ #160
- Are you a goal post mover? OMOQ #158
- Are you in the habit of identifying problems along with solutions? OMOQ #156
- How much value does your company place on providing customers with voluntary updates? OMOQ #155
- Is it finally time to stop telling customers what they want to hear? OMOQ #154
- Is authenticity part of your customer facing business model? OMOQ #153
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