Do you address your customers by using their name? OMOQ #175
About this episode
The episode discusses the importance of addressing customers by their names to enhance customer relationships and increase repeat business.
Sounds like a silly question, but you would be shocked at how many of us vendors miss the mark time, and time again. Most of our customers are given the name, “Hey”, when we could easily address them by their name. Maybe it’s time to take a good hard look at how many times you call a customer “Hey”, when you could call them by name? Always remember, to that person, their name is the sweetest sound they could hear. Increase your repeat and referral business by making one, simple change as to h...
People in this episode
Host: Jeffrey Mason
Topics covered
- customer engagement
- personalization
- business strategy
- customer service
- repeat business
Keywords
- customer names
- business growth
- customer loyalty
- personal touch
- referral business
More episodes of SimpleBiz360™ Podcast
- Are your customers receiving your full attention, or partial attention? OMOQ #182
- Do you look customers in the eye when you’re speaking to them? OMOQ #181
- Does your internal terminology match your external customer terminology? OMOQ #180
- How many customer touchpoints are woven into you average transaction? OMOQ #179
- What are the hidden business costs of being a perpetual procrastinator? OMOQ #178
- Are you in the habit of touching things once? OMOQ #177
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