Does your internal terminology match your external customer terminology? OMOQ #180
About this episode
The episode discusses the importance of aligning internal and external terminology to prevent customer confusion and enhance business communication.
Creating customer confusion is one of the quickest ways to eliminate potential repeat and referral business. To avoid falling into this trap, one of the easiest fixes is to make sure your company is using the same terminology whether you’re talking to an associate, or a customer. This will ensure seamless conversations, comprehension clarity and margin protection. Support the show
People in this episode
Host: Jeffrey Mason
Topics covered
- customer terminology
- business communication
- customer confusion
- repeat business
- referral business
Keywords
- customer terminology
- business communication
- repeat business
- referral business
- comprehension clarity
More episodes of SimpleBiz360™ Podcast
- Are your customers receiving your full attention, or partial attention? OMOQ #182
- Do you look customers in the eye when you’re speaking to them? OMOQ #181
- How many customer touchpoints are woven into you average transaction? OMOQ #179
- What are the hidden business costs of being a perpetual procrastinator? OMOQ #178
- Are you in the habit of touching things once? OMOQ #177
- Are you taking on more than you can handle? OMOQ #176
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