About this episode

The episode discusses how to identify and address customer pain points in business.

Have you ever examined your business through the lens of identifying pain points in your business? It’s a great exercise, and can be very fruitful. Every once in while assemble your team for a story-telling session. Encourage them to share their stories that illustrate customer pain points with your business. Once identified, get rid of them and replace them with customer-pleasing methods of handling that experience component of your transaction process. Support the show

People in this episode

Host: Jeffrey Mason

Topics covered

• customer pain points
• business analysis
• team collaboration
• customer experience
• transaction process

Keywords

• pain points
• customer experience
• business improvement
• team storytelling
• transaction process

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