About this episode

The episode discusses strategies for improving customer experience to enhance retention and profitability.

Are you spending most of your marketing budget chasing new customers while the ones you have are leaving? Do you suspect that better customer retention could be your biggest revenue lever, but you're not sure where to start? To discover a proven three-part framework to keep customers coming back and turn them into your most effective marketing channel, I interview Shana Lynn Bresnahan. Guest : Shana Lynn Bresnahan | Show Notes : socialmediaexaminer.com/709 Review our show on Apple Podcasts See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .

People in this episode

Host: Michael Stelzner

Guest: Shana Lynn Bresnahan

Topics covered

• customer experience
• customer retention
• revenue growth
• marketing strategy
• profitability

Keywords

• customer experience
• retention
• revenue
• profitability
• marketing budget
• framework
• effective marketing

Mentioned in this episode

Organizations: Social Media Examiner

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