About this episode

Teresa Anania discusses building customer success as a revenue engine at Sophos amidst a challenging cyber threat landscape.

This episode was recorded prior to Teresa Anania’s move to Chief Customer Officer at Verint. At the time of recording, she was SVP of Customer Experience at Sophos. Teresa Anania (CCO at Verint, formerly CCO at Sophos) joins GTMnow to share how she's built customer success into a true revenue engine at a company serving 600,000 customers across over $1 billion in annual revenue, and why the old reactive, relationship-based CS model is no longer cutting it. At Sophos, the threat landscape ...

People in this episode

Guest: Teresa Anania

Topics covered

• customer success
• cybersecurity
• revenue generation
• customer experience
• business strategy

Mentioned in this episode

Organizations: Sophos, Verint

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