EP461: How to Listen Past Assumptions and Build Real Understanding with Kathy Ziola
About this episode
Kathy Ziola discusses the importance of empathy and active listening in building real understanding in relationships.
Ever try to open up to someone, only to get advice, interruptions, or a story about their own life instead of real support? In this episode, Kathy Ziola shares how empathy, compassionate communication, and active listening can completely transform the way we connect with others at home, at work, and in our closest relationships. Laura Jane and Kathy explore how to slow down, stay curious, and truly understand what someone is feeling before trying to fix the problem. Listen in to learn simple communication shifts that help people feel seen, heard, and valued. Key takeaways to listen for Why most people want understanding before advice or solutions The importance of checking whether you truly have the capacity to listen How empathy helps people feel emotionally safe and supported Listening for emotions and unmet needs instead of just facts Main difference between empathy and problem-solving during difficult conversations Resources mentioned in this episode Nonviolent Communication by Marshall B. Rosenberg PhD | Paperback and eTextbook Live Compassion by Kathy Ziola | Paperback and Kindle The 7 Habits of Highly Effective People by Stephen R. Covey | Paperback and Hardcover About…
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