Transforming L&D at WM: From Running Legacy L&D to Making Real Business Impact with Brian Jarvis

About this episode

David James interviews Brian Jarvis about leading an L&D transformation at WM and making a meaningful business impact.

In this episode of The Learning & Development Podcast, David James is joined by Brian Jarvis to explore what it takes to lead an L&D transformation inside a long-established organisation. Brian reflects on stepping into WM, the early signals that learning wasn’t supporting the business in the way it needed and the first moves he made to begin changing direction. He discusses building credibility with stakeholders, evolving ways of working within his team and how L&D has shifted from a reactive, request-led function to one that’s having a more meaningful impact on the organisation. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS Make their problem your problem. Speak the language of stakeholders, take ownership of their goals and risks, and provide impactful and measurable solutions. Target where the business is hurting most, prove revenue and performance impact. Then…

People in this episode

Host: David James

Guest: Brian Jarvis

Topics covered

• L&D transformation
• stakeholder engagement
• business impact
• learning strategies
• organizational change

Keywords

• L&D
• transformation
• stakeholders
• business impact
• learning and development
• organizational change
• design thinking

Mentioned in this episode

Organizations: WM, 360learning

More episodes of The Learning & Development Podcast

• Strength in Chaos: Leadership Development for an Unpredictable World With Kevin Black · June 9, 2026 · 42 min
• Navigating a Shifting L&D Jobs Market with Nick Jones · May 26, 2026 · 46 min
• 7 Steps to Better Learning Engagement, A Blueprint for Creating Impactful L&D, Live in NYC with Becky Willis · May 12, 2026 · 60 min
• Exposing L&D’s Operating Model: Navigating the Most Significant Disruption in L&D History with Tom Kupetis and Brandon Dickens · April 28, 2026 · 47 min
• L&D at the AI Table: Shaping Strategy, Not Just Providing the Training with Simon Brown · April 14, 2026 · 41 min
• Influence, Evidence and Building High-Impact L&D with Hillary Miller · March 31, 2026 · 48 min