Love It or List It for support tools with Chrissy Chavez
About this episode
Chrissy Chavez discusses the challenges and considerations of switching support tools in customer service.
Chrissy Chavez is a senior technical support specialist on the Customers Team at Help Scout, working from Oahu, Hawaii. In this episode, she talks with Mat about switching support tools: why the urge to burn it all down and start fresh is so strong, why doing an audit is vital, and how to walk customers through a big tool switch decision without scaring them off.
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