Relevance before brevity in support with Leslie O'Flahavan
About this episode
Leslie O'Flahavan discusses the importance of concise writing in customer support and how to develop these skills within teams.
Leslie O'Flahavan has spent 30 years teaching people to write well at work — including plenty of customer service teams. Leslie and Mat discuss what it takes to write concisely in support, and how to develop your team's concise writing skills.
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