Speak to a human with Pavel Malyshev
About this episode
Mat chats with Pavel about his experiences in B2B SaaS customer support and the evolving role of support in executive thinking.
Pavel drove AI customer support adoption as head of support...and then he got laid off. Mat chats with Pavel about his 13 years in B2B SaaS customer experience about the way execs are thinking about support today. For a full transcript, notes, and links, see https://www.helpscout.com/blog/inside-ai-customer-support
More episodes of The Supportive Podcast
- Love It or List It for support tools with Chrissy Chavez
- Relevance before brevity in support with Leslie O'Flahavan
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