Agentic AI and the new delegation of consumer choice

Agentic AI and the new delegation of consumer choice

August 18, 2026 · 39 min · Episode 475

About this episode

The episode discusses the implications of agentic AI on consumer choice and marketing decision-making.

New research by PHD and WARC explores the scale, timeline and implications of agentic AI for the wider marketing ecosystem. PHD's Rohan Tambyrajah and WARC's David Tiltman join Anna Hamill to discuss the implications for marketing as decision-making increasingly evolves from human consumers to machine intermediaries, including the 'Four Modes' frameworks, and key recommendations to navigate this new dynamic.

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