The psychological 'pause' reshaping the customer journey

The psychological 'pause' reshaping the customer journey

September 10, 2026 · 37 min · Episode 482

About this episode

The episode discusses new research on the consumer purchase journey and the importance of the consideration phase.

Failing to usher buyers from discovery to purchase in the fewest possible steps is often seen as a setback. This belief misunderstands the consumer purchase journey, according to new research. Mindscope's Lea Karam and TikTok's Elias W. Bassil join WARC's Alex Brownsell to discuss the alchemy of customer consideration.

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