How AI is reshaping trip discovery at booking.com – Jyoti Pannu (Booking.com)

About this episode

Jyoti Pannu discusses the impact of AI on travel discovery and product management at Booking.com.

Jyoti Pannu, Product Manager at Booking.com, shares how AI is transforming the way travelers discover, plan, and book their next adventure. From AI trip planners that surface new possibilities to the integration of GenAI and ChatGPT into the core product, Jyoti explains why travel discovery is moving beyond simple search, how user intent is now mapped through nuanced signals, and what the rise of LLMs means for attribution, retention, and the future of app UX. She also dives into cross-vertical product lessons, balancing novelty and personalization, and offers advice for elevating women in product management.

People in this episode

Guest: Jyoti Pannu

Topics covered

• AI in travel
• trip discovery
• product management
• user intent
• app UX
• women in tech

Keywords

• AI
• travel
• trip planning
• user intent
• product management
• LLMs
• attribution
• retention

Mentioned in this episode

Organizations: Booking.com

Products: GenAI, ChatGPT

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