About this episode

Chris Malta discusses the challenges and implications of return fraud in business.

Return fraud is the business equivalent of getting punched in the face and then having to apologize for bleeding on someone's fist. You ship a product, the customer uses it, wears it, breaks it, or just changes their mind, and then demands their money back like you're running a free rental service. And because you're terrified of a bad review, you eat the loss and smile through it.

People in this episode

Host: Chris Malta

Topics covered

• return fraud
• customer service
• business losses
• e-commerce
• product returns

Keywords

• return fraud
• e-commerce
• customer returns
• business losses
• product rental

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