CCW Berlin 2026 - Feedback Direct From The Floor

About this episode

Mark Hillary and Peter Ryan discuss the CCW Berlin 2026 show, highlighting key themes and feedback from attendees.

CCW 2026 took place at the end of February 2026 in Berlin. Peter Ryan was there on the conference floor. He took a microphone and tried to capture several comments and ideas from the delegates - what was the conference about and what were the key themes that people in CX are focused on in 2026? https://www.ccw.eu/en/ CCW conference delegates who spoke to Peter Ryan: Monika Röhr-Łukasik Axendi https://www.linkedin.com/in/monika-r%C3%B6hr-%C5%82ukasik-596b3932/ Humphrey Davies BPO Search https://www.linkedin.com/in/humphrey-davis Daniel Castilla Alliance BPO https://www.linkedin.com/in/daniel-castilla-328b0734/ Corina Amza Rockstart https://www.linkedin.com/in/corina-a-73650660/ Chrissie Porter CCMA https://www.linkedin.com/in/chrissie-spencer/ Simon Rainbow Pose CX https://www.linkedin.com/in/simon-rainbow-5197393/ -------- NOTE: this recording was made on the floor of the CCW conference so the sound quality is not the usual quality we would use on the podcast, but we live and learn about the best ways to report from events like this! Summary: Mark Hillary and Peter Ryan discuss the CCW Berlin 2026 show, highlighting the event's international reach and focus on AI. Peter…

People in this episode

Host: Peter Ryan

Guests: Monika Röhr-Łukasik, Humphrey Davies, Daniel Castilla, Corina Amza, Chrissie Porter, Simon Rainbow

Topics covered

• CCW conference
• customer experience
• AI in business
• networking
• event feedback

Keywords

• CCW 2026
• customer experience
• AI
• networking
• event feedback
• Berlin conference

Mentioned in this episode

Organizations: Axendi, BPO Search, Alliance BPO, Rockstart, CCMA, Pose CX

Places: Berlin

More episodes of CX Files

• Guillaume Luccisano - Yuma AI - The Great CX Reset: Why BPOs May Need a New Business Model · June 11, 2026 · 38 min
• David Rickard - Everest Group - Elevate Ethiopia · June 4, 2026 · 25 min
• CXOutsourcers 2026 - Voices From The Conference · May 28, 2026 · 28 min
• Jonas Berggren - Transcom - What Makes Customers Love A Brand? · May 21, 2026 · 35 min
• Stephanie Reeves Millner - Designing CX For Sales and Revenue · May 14, 2026 · 28 min
• Andrew Hall - Ethenta - Enterprise Agentic AI Transformation · May 7, 2026 · 40 min