About this episode

Mark Hillary and Peter Ryan discuss the CCW Berlin 2026 show, highlighting key themes and feedback from attendees.

CCW 2026 took place at the end of February 2026 in Berlin. Peter Ryan was there on the conference floor. He took a microphone and tried to capture several comments and ideas from the delegates - what was the conference about and what were the key themes that people in CX are focused on in 2026? https://www.ccw.eu/en/ CCW conference delegates who spoke to Peter Ryan: Monika Röhr-Łukasik Axendi https://www.linkedin.com/in/monika-r%C3%B6hr-%C5%82ukasik-596b3932/ Humphrey Davies BPO Search https://www.linkedin.com/in/humphrey-davis Daniel Castilla Alliance BPO https://www.linkedin.com/in/daniel-castilla-328b0734/ Corina Amza Rockstart https://www.linkedin.com/in/corina-a-73650660/ Chrissie Porter CCMA https://www.linkedin.com/in/chrissie-spencer/ Simon Rainbow Pose CX https://www.linkedin.com/in/simon-rainbow-5197393/ -------- NOTE: this recording was made on the floor of the CCW conference so the sound quality is not the usual quality we would use on the podcast, but we live and learn about the best ways to report from events like this! Summary: Mark Hillary and Peter Ryan discuss the CCW Berlin 2026 show, highlighting the event's international reach and focus on AI. Peter…

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