The Secret Behind a 4.9 Rating with Derrick Hayes of Big Dave’s Cheesesteaks
About this episode
Derrick Hayes shares the story of Big Dave’s Cheesesteaks and discusses the importance of customer service and company culture in driving growth.
Send us Fan Mail Derrick Hayes, founder and CEO of Big Dave’s Cheesesteaks, joins Zack Oates to share the story behind one of the fastest growing brands in the country. What started as a way to honor his father has turned into a culture-driven company built on community, consistency, and care. Derrick breaks down how customer service became his biggest growth driver, why culture matters more than perfection, and how he keeps teams motivated as the brand scales. Zack and Derrick discuss:  ...
People in this episode
Host: Zack Oates
Guest: Derrick Hayes
Topics covered
- customer service
- company culture
- business growth
- community
- motivation
Mentioned in this episode
Organizations: Big Dave’s Cheesesteaks
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