Why the Floor Matters More Than the Ceiling with Anthony Valletta of bartaco
About this episode
Anthony Valletta discusses the importance of managing guest expectations and service recovery in the restaurant industry.
Send us Fan Mail Anthony Valletta, CEO and President of bartaco, joins Zack Oates to break down what guest experience really looks like today. From managing expectations shaped online to delivering consistent in-store experiences, Anthony shares why the “floor” matters more than the “ceiling” and how brands can close that gap. He also dives into leadership, saying no, and why training for recovery matters more than perfect service. Zack and Anthony discuss: Why guest expectations are ha...
People in this episode
Host: Zack Oates
Guest: Anthony Valletta
Topics covered
- guest experience
- leadership
- service recovery
- expectations management
- restaurant industry
Mentioned in this episode
Organizations: bartaco
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