About this episode

Tom Selementi of Spread Bagelry joins Zack Oates to discuss driving guest loyalty through speed, consistency, and experience in the breakfast and lunch categories.

Send us Fan Mail Tom Selementi of Spread Bagelry joins Zack Oates to break down what actually drives guest loyalty in a crowded category. From premium positioning to operational discipline, Tom explains why winning in breakfast and lunch comes down to speed, consistency, and experience. Zack and Tom discuss: Why you don’t need to reinvent the product to win How speed directly impacts guest satisfaction The importance of owning one core menu item What most restaurants get ...

People in this episode

Host: Zack Oates

Guest: Tom Selementi

Topics covered

• guest loyalty
• premium positioning
• operational discipline
• breakfast
• lunch
• speed
• consistency

Mentioned in this episode

Organizations: Spread Bagelry

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