2026 BPO and CX outlook with Peter Ryan

2026 BPO and CX outlook with Peter Ryan

From Good Morning BSS World by Wiktor Doktór

January 22, 2026 · 25 min · Episode 142

About this episode

Wiktor Doktór interviews Peter Ryan about the BPO and CX industry trends for 2026.

I have met Peter Ryan many years ago. He is one of not many global experts who on a daily basis takes a closer look into BPO and CX world. Every year Peter creates surveys, writes reports, organizes events and runs dozens of business talks with BPO leaders from all over the world. On January 2026 Peter has visited Warsaw (Poland), where my podcasting studio is located and I used this opportunity to invite him for a business talk. We have discussed business trends for BPO and especially CX BPO industry for 2026. A good and deep talk, which is worth to be listened. Enjoy! Links: Peter Ryan on Linkedin - https://www.linkedin.com/in/peter-ryan-montreal/ Ryan Strategic Advisory - https://ryanadvisory.com/ CX Outsourcers - https://cxoutsourcers.com/ **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS…

People in this episode

Host: Wiktor Doktór

Guest: Peter Ryan

Topics covered

  • BPO
  • CX
  • business trends
  • 2026 outlook
  • interview

Keywords

  • BPO
  • CX
  • business trends
  • Peter Ryan
  • 2026

Mentioned in this episode

Organizations: Ryan Strategic Advisory, CX Outsourcers

Places: Warsaw

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