
About this episode
Wiktor Doktór and Marcin Grzegory discuss global trends from OWS26 in Chicago and the growth of the Tri-City business ecosystem.
Hello! Wiktor Doktór here. In this episode of Good Morning BSS World , I’m joined by Marcin Grzegory from Invest in Pomerania to discuss the latest global trends from OWS26 in Chicago and the incredible growth of the Tri-City business ecosystem. What is the future of Global Business Services (GBS) and Global Capability Centers (GCC) ? In this episode, we sit down with Marcin Grzegory , Deputy Director at Invest in Pomerania , fresh from the OWS 26 Summit organized by IAOP in Chicago. We break down the three massive trends dominating the industry today: the pervasive influence of AI , the evolution of GBS into sophisticated GCCs , and the rising importance of global compliance and talent. Key highlights of this episode include: The Chicago Connection: Reflections on OWS 26 and how Poland stood out on the global stage alongside nations like Ghana. Pomerania’s 30-Year Evolution: How the region grew from a few thousand employees to a powerhouse of over 45,000 professionals in business services and technology. The "Iwona" Story: Did you know Amazon’s Alexa was born in Poland? We discuss the local roots of global tech giants like Amazon, Intel, and Boeing. Beyond Cost Arbitrage: Why…
People in this episode
Host: Wiktor Doktór
Guest: Marcin Grzegory
Topics covered
- Global Business Services
- Global Capability Centers
- AI influence
- business ecosystem growth
- global compliance
- talent acquisition
Keywords
- OWS26
- Chicago
- Invest in Pomerania
- business services
- AI
- GCC
- Poland
- global compliance
- talent
Mentioned in this episode
Organizations: Invest in Pomerania, Amazon, Intel, Boeing
Places: Poland, Ghana, Chicago
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