About this episode
Erick and Rich explore the implications of AI in customer relationships and discuss insights from the MSP Trends report with guest Chris Day.
Erick and Rich discuss the right and wrong way to think about automating customer relationships with AI, as well as the connection between scalable service delivery and attractive exit prices. Then they’re joined by ScalePad CEO Chris Day for a deep dive into some of the surprising findings in that company’s recent MSP Trends report. And finally, one last thing: prepping for your performance review with an AI-powered version of the boss. Discussed in this episode: MSPs Need to Accelerate AI Evolution. Distributors Say They Can Help. Scale Pad MSP Trends Report 2026 Uber employees have an AI clone of CEO Dara Khosrowshahi — and use 'Dara AI' before talking to the big boss himself Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
People in this episode
Hosts: Erick, Rich
Guest: Chris Day
Topics covered
- AI in customer relationships
- MSP Trends report
- performance review preparation
- scalable service delivery
- AI evolution
- automation
Keywords
- AI
- customer relationships
- MSP Trends report
- automation
- performance review
- ScalePad
- Uber
- Dara AI
Mentioned in this episode
Organizations: ScalePad, Uber, Channel Mastered
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