About this episode
Erick and Rich explore the implications of AI on managed services and discuss recent trends in the industry with guests from the Channel Partners Conference.
Erick and Rich discuss what Anthropic’s Mythos Preview model and Project Glasswing initiative portend for the future of security in managed services as well as how to turn your service desk into a powerful extension of your sales organization. Then, live from the Channel Partners Conference & Expo in Las Vegas, they’re joined by Robert DeMarzo of conference host Informa for an insider’s take on in-person events in the age of AI as well as Peter Kujawa of ConnectWise for a conversation about the latest MSP benchmark data. And finally, one last thing: Why a pro soccer club in Dusseldorf replaced Coach Beginning with Coach End. Discussed in this episode:By Richard Stiennon: Mythos Preview Is a Break-Glass Moment From beginning to end: Soccer team switches two coaches with opposite names Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
People in this episode
Hosts: Erick, Rich
Guests: Robert DeMarzo, Peter Kujawa
Topics covered
- security in managed services
- service desk
- sales organization
- in-person events
- AI
- MSP benchmark data
- soccer coaching changes
Keywords
- managed services
- AI
- service desk
- Channel Partners Conference
- MSP benchmark
- soccer coaching
- security
Mentioned in this episode
Organizations: Informa, ConnectWise, Channel Mastered
Books & works: Mythos Preview, Project Glasswing
Places: Las Vegas, Dusseldorf
More episodes of MSP Chat
- Episode 126: 1-0 Count · June 12, 2026 · 1h 40m
- Episode 125: Impostor Syndrome · June 5, 2026 · 1h 31m
- Episode124: Fighting the Terminator · May 29, 2026 · 1h 3m
- Episode 123: More Cowbell · May 8, 2026 · 47 min
- Bonus Episode: Delicious Feeling · May 5, 2026 · 1h 3m
- Episode 122: Place Your Bets · May 1, 2026 · 1h 5m
Explore listener stats, chart rankings, contacts and more on the MSP Chat podcast page.