About this episode
Erick and Rich discuss the importance of FinOps for LLM tokens and the impact of MSP onboarding on client retention, joined by Evan Rice from Rev.io to explore MSPs' role in managing the agentic layer at SMBs.
Erick and Rich discuss why anyone using or selling LLM tokens badly needs FinOps help, as well as why an MSP’s onboarding process determines how long new clients stay, how much they spend, and how profitable they become. Then they’re joined by Rev.io’s Evan Rice for a conversation about why MSPs are the logical candidate to own the agentic layer at SMBs, and how they can go about doing it. And finally, one last thing: We’ve had it with these &*$%-ing bees on this &*$%-ing plane. Discussed in this episode: Balancing AI innovation and cost: The new FinOps mandate Rev.io Doesn’t Fear Claude Code. It Loves It. North Carolina flight delayed by bee swarm on turbine Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
People in this episode
Hosts: Erick, Rich
Guest: Evan Rice
Topics covered
- FinOps
- MSP onboarding process
- AI innovation
- agentic layer
- client retention
- cost management
Keywords
- FinOps
- LLM tokens
- MSP onboarding
- client retention
- AI innovation
- Rev.io
- Evan Rice
- North Carolina
- bee swarm
Mentioned in this episode
Organizations: Rev.io, Channel Mastered
Places: North Carolina
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