About this episode

The hosts rank the top ten AI use cases for ecommerce in 2026, highlighting significant impacts and disagreements among them.

Sean Frank (CEO, Ridge), Matt Bertulli (CEO, Pela Case & Lomi), Jason Panzer (President, HexClad), and Mike Beckham (CEO, Simple Modern) rank the ten highest impact ways ecommerce brands are using AI in 2026. The four disagree loudly before landing on a group ranking none of them expected going in. Sean says AI chatbots now handle nearly every routine support ticket. Mike takes it further with a model that predicts each customer’s next purchase and updates hourly.The pattern repeats in content, where generative AI now handles static images at Ridge and Pela for a fraction of the old cost. Powered By Fulfil https://9ops.co/fulfil Saras Analytics ⁠https://bit.ly/4a3gzVv⁠ Postscript ⁠https://9ops.co/postscript⁠ Aftersell https://9ops.co/4i3bb5 Richpanel https://9ops.co/richpanel Northbeam https://www.northbeam.io/ Operators Newsletter https://9operators.com/ Operators Portal https://portal.9operators.com/dashboard

People in this episode

Hosts: Sean Frank, Matt Bertulli, Jason Panzer, Mike Beckham

Topics covered

• AI in ecommerce
• business strategy
• technology trends
• customer experience
• generative AI

Keywords

• AI
• ecommerce
• customer support
• generative AI
• business strategy

Sponsors

Fulfil, Saras Analytics, Postscript, Aftersell, Richpanel, Northbeam

Mentioned in this episode

Organizations: Ridge, Pela Case, Lomi, HexClad, Simple Modern, Northbeam, Operators Newsletter, Operators Portal

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