About this episode

Roy Atkinson speaks with Claire Agutter about IT service management, community building, and the future of AI.

In this conversation, Roy Atkinson speaks with Claire Agutter about her extensive experience in IT service management and the importance of Service Integration and Management (SIAM). They discuss the evolution of IT service management, the significance of community building, and the role of fun in professional development. Claire shares insights into the business model of Scopism and her thoughts on the future of AI in the industry. About Claire's Paul Rappaport Lifetime Achievement Award ITIL® and PRINCE2® are registered trademarks of PeopleCert.

People in this episode

Host: Roy Atkinson

Guest: Claire Agutter

Topics covered

• IT service management
• Service Integration and Management
• community building
• professional development
• AI in industry

Keywords

• IT service management
• SIAM
• community building
• professional development
• AI
• Scopism
• Paul Rappaport Lifetime Achievement Award

Mentioned in this episode

Organizations: Scopism, ITIL®, PRINCE2®

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