The Skills AI Can't Replace - Jeff Toister
From Reach Your Do Point® by Roy Atkinson
April 5, 2026 · 30 min · Season 3 · Episode 3
About this episode
Jeff Toister discusses the essential customer service skills that AI cannot replicate.
Jeff Toister is a leading authority on customer service, with five books to his name, including the widely acclaimed "Service Culture Handbook" and his latest: “Human Service: The Skills AI Can’t Replace.” With over 11,000 professionals subscribing to his tips and millions benefiting from his training courses, Jeff’s expertise is rooted in real-world experience. His insights are particularly valuable in today’s environment where AI is becoming increasingly prevalent in customer interactions. Jeff reached his Do Point® at the very beginning of his customer service career.
People in this episode
Host: Roy Atkinson
Guest: Jeff Toister
Topics covered
- customer service
- AI in customer interactions
- skills development
- service culture
- professional training
Keywords
- customer service
- AI
- skills
- training
- service culture
- Jeff Toister
Mentioned in this episode
Books & works: Service Culture Handbook, Human Service: The Skills AI Can’t Replace
More episodes of Reach Your Do Point®
- The Importance of a Corporate Narrative - Alan Berkson · May 27, 2026 · 35 min
- The Power of Mentorship - Luke Keultjes · April 23, 2026 · 31 min
- Unstoppable - Rebel Brown · March 2, 2026 · 29 min
- Outside-In Thinking - Ken Gonzalez · February 1, 2026 · 28 min
- Community in the Digital Age - Claire Agutter · December 8, 2025 · 29 min
- The Value of Outreach - Pete McGarahan · October 13, 2025 · 26 min
Explore listener stats, chart rankings, contacts and more on the Reach Your Do Point® podcast page.