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From 10 epsHost
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Recent episodes
The Importance of a Corporate Narrative - Alan Berkson
May 27, 2026
35m 14s
The Power of Mentorship - Luke Keultjes
Apr 23, 2026
30m 45s
The Skills AI Can't Replace - Jeff Toister
Apr 5, 2026
30m 16s
Unstoppable - Rebel Brown
Mar 2, 2026
28m 35s
Outside-In Thinking - Ken Gonzalez
Feb 1, 2026
28m 28s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 5/27/26 | ![]() The Importance of a Corporate Narrative - Alan Berkson✨ | corporate narrativetrust building+4 | Alan Berkson | Intelligist GroupThe 10 Commandments of Successful Corporate Narratives | — | corporate narrativetrust+5 | — | 35m 14s | |
| 4/23/26 | ![]() The Power of Mentorship - Luke Keultjes✨ | mentorshipcareer growth+3 | Luke Keultjes | — | — | mentorshipclarity+4 | — | 30m 45s | |
| 4/5/26 | ![]() The Skills AI Can't Replace - Jeff Toister✨ | customer serviceAI in customer interactions+3 | Jeff Toister | Service Culture HandbookHuman Service: The Skills AI Can’t Replace | — | customer serviceAI+4 | — | 30m 16s | |
| 3/2/26 | ![]() Unstoppable - Rebel Brown✨ | mental barriersquantum field+4 | Rebel Brown | Reach Your Do Point® | — | mental barriersquantum field+5 | — | 28m 35s | |
| 2/1/26 | ![]() Outside-In Thinking - Ken Gonzalez✨ | outside-in thinkingcustomer perspectives+4 | Ken Gonzalez | — | — | outside-in thinkingcustomer experience+5 | — | 28m 28s | |
| 12/8/25 | ![]() Community in the Digital Age - Claire Agutter✨ | IT service managementService Integration and Management+3 | Claire Agutter | ScopismITIL®+1 | — | IT service managementSIAM+5 | — | 29m 28s | |
| 10/13/25 | ![]() The Value of Outreach - Pete McGarahan✨ | outreachleadership+5 | Pete McGarahan | — | — | outreachleadership+5 | — | 25m 46s | |
| 8/27/25 | ![]() Kirk Weisler - Build Your Initiative✨ | personal growthcommunity+4 | Kirk Weisler | Walkie-Talkie Socks™ | — | personal growthcommunity+5 | — | 36m 34s | |
| 8/5/25 | ![]() Content and Influence - Tom Augenthaler✨ | influencer marketingB2B marketing+3 | Tom Augenthaler | 551 Media | — | influencer marketingB2B+3 | — | 28m 51s | |
| 7/17/25 | ![]() Stirring Stillness - Rich Ackerman✨ | photographyenvironmental awareness+3 | Rich Ackerman | Image with Vision, Inc. | Tongass ForestAlaska+1 | photographyenvironment+5 | — | 24m 14s | |
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| 7/7/25 | ![]() Embracing Growth by Facing Discomfort - Matt Beran | In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Matt Beran, a product specialist at InvGate and the host of the Ticket Volume podcast, about his extensive experience in IT service management and the evolution of the industry. They discuss the formation of the Open Service Community, the importance of community in professional growth, and the changing role of IT in business. Matt shares insights on the integration of AI in ITSM, the significance of user involvement in service design, and the necessity of embracing discomfort for personal and professional development. | 35m 10s | ||||||
| 6/19/25 | ![]() The Creative Power of Words - Sheila Nazari | In fifth grade, Sheila wrote a story about a dog and read it to her class. People liked it and asked her to finish it. She wrote for her high school paper and won a couple of awards, and was selected as the representative from her school to enter a nationwide writing contest. She attended Boston University, where she wrote for the newspaper and worked at the alumni magazine. Sheila started out as a Journalism major but switched to Communication.In this episode, Sheila talks about why public speaking matters, what her "Five P's" of speaking are about, and why she thinks writing is important. https://www.sheilanazari.net/books | 27m 05s | ||||||
| 6/9/25 | ![]() Entrepreneurial Viewpoints - Kate Morgan | In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Kate Morgan, founder of Boston Human Capital Partners. They discuss the challenges of talent acquisition and HR, the importance of understanding company culture, and the role of the Entrepreneurs' Organization in supporting entrepreneurs. Kate shares insights from her upcoming book 'Custom Fit', which focuses on effective hiring strategies.. The conversation concludes with Kate's thoughts on growth strategies and the entrepreneurial mindset needed to navigate challenging market conditions.Kate's book, "Custom Fit," is published by Forbes. Available for pre-order. Release date: July 29, 2025ITIL® is a registered trademark of PeopleCert. | 26m 48s | ||||||
| 6/1/25 | ![]() Relentless Learning with Genefa Murphy | This episode of the Reach Your Do Point® podcast features Genefa Murphy, CMO of Udemy. We discuss the evolving landscape of learning and technology, Genefa's PhD in User Acceptance of Technology, the opportunities and challenges presented by AI in marketing, and the significant increase in interest in AI-related courses on Udemy. Genefa discusses Gen Z's interest in the need for critical thinking, and maintaining human connections in an increasingly AI-driven business world. | 26m 57s | ||||||
| 5/25/25 | ![]() IT Service Management Meets Human-Centered Design - Katrina Macdermid | In this conversation, Roy Atkinson and Katrina Macdermid discuss the concept of HumanisingIT™, which integrates human-centered design principles into IT service management. Katrina shares her journey from traditional IT service management to embracing human-centered design, emphasizing the need for empathy and understanding in solving complex IT problems. They explore the challenges faced in IT service management, the importance of communication, and the necessity of recognizing assumptions in order to innovate effectively. The discussion highlights the need for frameworks that allow organizations to adapt and improve their processes while considering their unique cultures and structures. | 16m 50s | ||||||
| 5/10/25 | ![]() IT to Musical Theater - Charles T. Betz | In this episode, Roy Atkinson interviews Charles T. Betz, a composer, lyricist, and arranger with a rich background in music and a unique journey from IT to musical theater. They discuss Charlie's experiences in music education, his transition to IT, and his return to music through songwriting and composing musicals. Charlie shares insights into his creative process, collaborations, and upcoming projects, including a concert honoring the Mississippi River and a full-length musical in development. | 32m 14s | ||||||
| 4/25/25 | ![]() Influence: The Essence of Leadership - N.J. Robinson | In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with N.J. Robinson of Hi-Tech Leadership, a US Air Force veteran and IT professional, about the essence of leadership, the transition from technical roles to leadership positions, and the importance of ethical practices in technology. N.J. emphasizes the need for strong leadership in the age of AI, the influence of military training on his leadership style, and the significance of building trust and celebrating successes within teams. The conversation highlights the impact of leadership on personal and professional development, as well as the importance of fostering a supportive environment for team members. | 26m 30s | ||||||
| 4/15/25 | ![]() I'm firmly on Team Human - Dan Turchin | "Every once in a while, magic bytes disrupt, transform, and inspire. I want a front-row seat when they do." – Dan Turchin In this engaging conversation, Dan Turchin, CEO of PeopleReign, and Roy Atkinson explore the evolving relationship between humans and machines, specifically in the context of AI. They discuss the importance of finding a Do Point® where the drive to create and improve becomes irresistible. The dialogue emphasizes the need for a human-centered relationship between people and technology, advocating for a workplace where AI augments human capabilities rather than replacing them. They also delve into the significance of diversity in AI development, the ethical implications of AI interactions, and the cultural guardrails necessary to ensure responsible AI use. | 30m 20s | ||||||
| 4/3/25 | ![]() Customer Service: A Cultural Philosophy with Shep Hyken | In this episode, Roy Atkinson and Shep Hyken delve into the essence of customer service and experience, exploring its timeless principles and the importance of a customer-centric philosophy. They discuss the journey that led Shep to focus on customer service, the role of leadership in shaping customer experience, and the significance of customer feedback and recommendations. The dialogue emphasizes the need for organizations to view customer service as a core philosophy rather than a mere department, and how creating a culture of Amazement can lead to lasting customer loyalty. | 23m 51s | ||||||
| 3/26/25 | ![]() Navigating Governance: Insights from a GRC Expert Part 2 | Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT AssessorMark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks such as COBIT, DTEF, NIST, ITIL and multiple ISO standards. Mark is also a two-time recipient of the ISACA John Kuyers award for best conference contributor/speaker as well as an ISACA Hall of Fame recipient in 2024. He is also an APMG product knowledge assessor for the CGEIT, CRISC and CDPSE certifications and an ISACA Hall of Fame recipient.This episode picks up the conversation where we left off in Part 1, discussing cyber risk.COBIT® is a registered trademark of ISACA® registered in the United States and other countries. All rights reserved.ITIL® is a registered trademark of PeopleCert. All rights reserved. | 15m 57s | ||||||
| 3/19/25 | ![]() Navigating Governance: Insights from a GRC Expert Part 1 | Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT AssessorMark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks such as COBIT, DTEF, NIST, ITIL and multiple ISO standards. Mark is also a two-time recipient of the ISACA John Kuyers award for best conference contributor/speaker as well as an ISACA Hall of Fame recipient in 2024. He is also an APMG product knowledge assessor for the CGEIT, CRISC and CDPSE certifications and an ISACA Hall of Fame recipient.COBIT® is a registered trademark of ISACA® registered in the United States and other countries. All rights reserved.ITIL® is a registered trademark of PeopleCert. All rights reserved. | 22m 11s | ||||||
| 10/20/21 | ![]() Episode 5 - Brad Smith | No description provided. | 21m 25s | ||||||
| 6/2/21 | ![]() Episode 4 - Pam Wyess | Pam Wyess works with new and seasoned managers who want to learn how to make the role of ‘leader’ easier. Passionate about leadership and connection, she shares simple ways to enhance leaders’ mental fitness and agility so they can consistently do their best work with less overwhelm and more satisfaction In addition to her background as a police dispatcher, police officer, sergeant, and lieutenant, she’s earned degrees in Communication and Administration, and holds several coaching and training certifications. Hailing from the Mitten State, she’s a fan of the Detroit Tigers, all dogs, and trips to Dairy Queen. You can learn more about her at www.workplaceresults.com or at www.10-4Solution.com. | 25m 58s | ||||||
| 4/10/21 | ![]() Episode 3 - David Sanker | Drawing on 12 years of experience in software development and database architecture, David V. Sanker, Ph.D. works with clients to build strong patent portfolios in a variety of areas, including artificial intelligence (AI), machine learning, natural language processing, data visualization software, large-scale database architecture and storage infrastructure, data analytics software, and touch screen technology. As AI tools have become widely available, inventions that use AI have become an increasing portions of his work, including inventions in industrial automation and life sciences. To address the heightened “patent subject matter eligibility” requirements applied to software patents, David has developed expertise in this area. David delivered a presentation on this topic at the Berkeley/Stanford Advanced Patent Law Institute in 2020 and has a forthcoming article on the topic in March 2021.Although David’s current work is focused on building patent portfolios, he spent the first five years of his legal career in patent litigation, in cases before the US International Trade Commission (USITC), the US Federal Circuit, and in federal district courts. This background in litigation provides valuable insight for building strong patent portfolios.Prior to his career in law, David earned a Ph.D. in mathematics, worked as a software engineer developing large-scale data processing applications, and was an assistant professor of mathematics at Holy Names College. He gained notoriety in 1978 by memorizing pi to 10,000 digits. | 28m 26s | ||||||
| 3/26/21 | ![]() Episode 2 - Leslie O'Flahavan | As the owner of E-WRITE (http://www.ewriteonline.com) since 1996, Leslie O’Flahavan has been writing content and teaching customized writing courses for Fortune 500 companies, government agencies, and non-profit organizations. As a result of her work, E-WRITE clients improve their customer satisfaction ratings, reduce training cycles, improve productivity, and limit legal risk. Learn how she went from creative writer to business owner, trainer, and speaker on this episode. | 30m 13s | ||||||
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