About this episode

Emma McQueen discusses how to give clear feedback as a leader using the SBI framework to foster better communication and trust within teams.

Are you staying nice on the outside while fuming on the inside? In this episode, I help you understand how to give clear feedback as a leader without causing a massive blowout or hurting someone's feelings. Most leadership friction in growing businesses isn’t a strategy problem; it’s an avoidance problem. I give you some advice on how to ditch the outdated "feedback sandwich" and replace it with a powerful, fact-based framework called SBI (Situation, Behaviour, Impact). You will learn how to manage the emotional stories in your head, check your true intent, and approach your team with curiosity instead of reaction. I also give you some neuroscience hacks to create a brain-friendly space so your message actually lands instead of sending your team into defence mode. Stop waiting for your team to "just know" the boundaries and start leading with clear, respectful communication that builds trust and drives business growth. Chapter Markers 00:00 - Introduction - Why unclear is unkind 02:54 - Check your intent: Shifting from what’s wrong to what’s strong 05:41 - The 4-step process to reflect and manage your emotions 09:35 - The SBI framework 11:22 - Why you must practice your feedback…

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