The CX Live! Episode 90: The Lazy Genius Approach to Business Intelligence with Emre Ozbek
About this episode
Emre Ozbek discusses the Lazy Genius approach to business intelligence and the importance of automation in freeing up talent for creativity and strategy.
In our latest episode, Emre Ozbek, Executive Managing Director at BICEP Solutions, shares how customer-facing programs can build repeatable, intelligent systems that free up their best talent to focus on what truly matters: creativity, strategy, and connection. He digs deeper into his ‘touch it once philosophy’ and the ‘lazy approach’, a principle of profound efficiency rooted in automation. Emre advises teams to avoid ‘managing what you measure’, and instead ask ‘why’ to ‘eliminate’ un...
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