The CXLive! Episode 94: Defining Your Global Location and Investment Strategy with Imogen Broomhead
About this episode
Imogen Broomhead discusses the development of ServiceNow's global program strategy focusing on location and investment.
In our latest episode, Imogen Broomhead, Senior Director, Global Executive Experience Program, shares how she and her team built ServiceNow’s global program strategy, with a focus on Location and Investment Strategy. From defining primary pillars and KPIs with executive leadership to establishing a six-element infrastructure, Imogen outlines the consistent, data-driven methodologies behind their approach. She explains new center eligibility criteria, her partnership with Workplace Services (W...
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