The CXLive! Episode 97: Applying Evolutionary Biology to Design More Connected Customer Engagements with Dan Riskin

About this episode

Dan Riskin discusses how evolutionary biology can enhance customer engagement strategies.

Fresh from delivering his fantastic keynote address at the GACEP Spring Conference in April, Evolutionary Biologist, TV Host, Keynote Speaker, and Bestselling Author, Dan Riskin, Ph.D. shares how principles from evolutionary biology and human behavior can help organizations design more connected, memorable customer engagements. From the role emotion and curiosity play in how people learn and retain information to the impact of active problem-solving and diverse team dynamics, we discussed how...

People in this episode

Host: The CX Live!

Guest: Dan Riskin

Topics covered

• evolutionary biology
• customer engagement
• human behavior
• emotion
• curiosity
• problem-solving
• team dynamics

Keywords

• customer engagement
• evolutionary biology
• Dan Riskin
• human behavior
• emotion
• curiosity
• problem-solving

Mentioned in this episode

Organizations: GACEP

Books & works: The CXLive!

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