The Extraction Ep 27: Turn SOPs into Growth Systems for Dental Teams

About this episode

The episode discusses how dental practices can improve their systems and workflows to achieve growth, featuring insights from Laura Johnston on the importance of effective SOPs and the role of AI.

In this episode, Kyle Bergman and Colin Ambler sit down with Laura Johnston, founder and CEO of MyDentalSOP, to break down how dental practices can scale with better systems, smarter workflows, and practical use of AI. Laura shares how most practices struggle with consistency, not effort. She explains why SOPs fail, how tribal knowledge gets lost with turnover, and what it takes to build systems that actually stick. The conversation dives into real-world examples of profit leaks, training gaps, and how poor documentation leads to risk and inefficiency. They also explore how AI fits into a modern dental office. From voice dictation to smarter prompting, Laura outlines simple ways to get started today. She emphasizes that AI is only as good as the knowledge behind it and cannot replace human connection in dentistry. If you want better accountability, stronger teams, and more predictable performance, this episode delivers clear, actionable insights. Link to Laura's Free Resource - Essential AI Prompts for Office Managers! https://docs.google.com/document/d/18gFiqBB58jBxeKgSJKt2ALon_2-mh51y_SZ_GuYq3Q0/edit?pli=1&tab=t.0

People in this episode

Hosts: Kyle Bergman, Colin Ambler

Guest: Laura Johnston

Topics covered

• SOPs
• dental practices
• AI in dentistry
• workflow systems
• team performance

Keywords

• SOPs
• dental teams
• AI
• workflow
• efficiency
• training
• documentation
• profit leaks
• human connection

Mentioned in this episode

Organizations: MyDentalSOP

More episodes of The Extraction

• The Extraction Ep 33: Tax Strategy vs CPA: What Every Dentist Should Know · June 10, 2026 · 19 min
• The Extraction Ep 32: The Dental Membership Playbook for Growth & Recurring Revenue · June 3, 2026 · 35 min
• The Extraction Ep 31: Build Dental Wealth With Smarter Practice Systems · May 19, 2026 · 31 min
• The Extraction Ep 30: Stop Losing Patients After Hours · May 5, 2026 · 52 min
• The Extraction Ep 29: Founder Therapy - Scaling Dental with Artificial Intelligence · April 28, 2026 · 28 min
• The Extraction Ep 28: From Burnout to Freedom in Dental Practice Ownership · April 20, 2026 · 27 min