The Extraction

Matt Pryor, Senior Practice Growth Analyst at Chrisad, joins TeamCare CEO Colin Ambler and co host Kyle Bergman to unpack the systems behind predictable dental practice growth. Matt shares why advertising alone does not solve growth, and why patient experience, phone skills, hygiene access, wait times, bathrooms, and staffing all shape whether marketing works. He explains the “recipe for success” that helped Noble Dentistry grow from a scratch practice, including same day availability, prime time hygiene, and staff incentives. The episode also covers why practices should stop building schedules around employee preferences and start matching patient demand. Matt shares practical examples, including $300 and $500 incentives that filled difficult schedules, and why practices booking new patients weeks out create their own glass ceiling. TeamCare comes up throughout as the analytics and incentive automation layer built from these growth lessons.https://chrisad.com/www.teamcaredental.com

Dr. Anushka Gaglani, co-founder and co-CEO of Areo Dental Group, joins Kyle Bergman and Colin Ambler to share how she and her husband went from a first practice acquisition to building an eight-practice group in the Chicago area. Dr. Anushka breaks down the early moves that drove growth, including adding simple patient-facing tech like intraoral cameras and investing heavily in training for case acceptance and leadership. She shares a candid story about dropping Medicaid cold turkey, tracking production, and realizing patients were walking out without accepting treatment. That shift pushed her to focus on education and communication, not just clinical skills. The team also dives into metrics, EOS, and weekly L10 meetings, plus the KPIs they track like case acceptance, follow-up calls, and call answer rate. They close with a sharp discussion on incentives, including Google review rewards, gamification, and avoiding “king cobra” incentive traps.

Selling a dental practice is not just about price. Timing, structure, and preparation matter more than most owners realize. In this episode of The Extraction, Kyle Bergman and Colin Ambler sit down with Justin Klingshirn, Partner and Managing Director at McLerran and Associates and the team behind DentalTransitions.com.Justin shares how he entered dentistry through banking, why private equity fell in love with dental practices, and how valuations exploded post-COVID. He breaks down how private equity funds actually work, how DSOs use leverage, and why same store growth now matters more than simple aggregation. The conversation also covers common mistakes owners make by waiting too long, why selling sooner is often better than later, and what a smart partnership with a DSO really looks like today. This episode gives owners a clear look behind the curtain of dental deals and what it takes to maximize outcomes.

In this episode of The Extraction, Kyle Bergman and Colin Ambler sit down with Eric Vickery, President of Coaching at All-Star Dental Academy and a leading voice in case acceptance and phone performance. Eric shares how most people fall into dentistry by accident, then explains why cancellations became his obsession early on.The conversation breaks down why hygiene cancellations are more common than doctor cancellations and how the same verbal skills apply to a $250 cleaning and a $30,000 treatment plan. Eric outlines clear KPIs including a 5 percent hygiene cancellation target and 3 percent on the doctor schedule, and explains how hitting those numbers can unlock tens of thousands in annual revenue.You will hear why policies feel like threats to patients, how effective communication replaces penalties, and how leadership buy-in determines whether systems actually stick. This episode is packed with real examples, proven numbers, and practical thinking for practices that want healthier patients and more predictable growth.

Dr. Whitney Weiner has lived every side of growth in dentistry. She is a periodontist, mom of three, CEO and founder of Whole Dental Wellness, and chief growth officer and board member at Icon Dental Partners. In this episode she breaks down how she bought seven practices and rolled them into three locations, built a multidisciplinary hub in Detroit, and learned to lead through culture and incentives.Dr. Weiner shares how open book management changed her team’s mindset around numbers, why she pays doctors on collections, and how a simple appointment volume game and a supply cost bonus produced double digit returns. She and the TeamCare crew dig into micro rewards, Google review incentives, and why small wins drive big momentum. If you care about performance, people, and profit in your dental practice, this conversation gives you playbook level insight you can use right away.

Dr. Peter Boulden joins The Extraction to share a clear path from one practice to many. He is a multi-practice owner in Atlanta and co-founder of Bulletproof Dental Practice. He explains how to pick a profitable model, choose a location with intent, and avoid the “lost decade” by getting clarity early. We cover buckets of systems for hygiene, operative, and front office. We talk KPIs that matter, culture, transparency, and how to use incentives the right way. Dr. Boulden shows why simple dentistry at scale helps owners get out of the chair and why delegation beats doing it all. We also demo TeamCare’s hygiene reactivation flow, live leaderboards, and incentives that pay for attended visits, with a real month showing 23 patients reactivated and $26,000 in added production. Practical, direct, and built for action.