The Extraction

Practice growth stalls when the dentist becomes the bottleneck. In this episode, Colin Ambler talks with Dr. Rehan Shahid, CEO and founder of Practice Success Academy, about shifting from clinician and office manager to true dental CEO.Dr. Rehan shares how an entrepreneurial start selling cards and candy led to buying two practices within one month of graduating during COVID and scaling to an $11 million dental group while practicing two and a half clinical days per week. He explains why strong people often matter more than perfect systems, how to hire slowly and fire quickly, and why dentists should delegate low-value work such as payroll. The conversation also covers scorecards, diagnosis, case acceptance, treatment acceptance, and a doctor who grew from about $40,000 to $120,000 per month in three months by correcting underdiagnosis and tracking performance.Learn how to buy back your time, use data, and lead your practice like a CEO.https://www.practicesuccessacademy.org/www.teamcaredental.com

Dr. Anushka Gaglani, co-founder and co-CEO of Areo Dental Group, joins Kyle Bergman and Colin Ambler to share how she and her husband went from a first practice acquisition to building an eight-practice group in the Chicago area. Dr. Anushka breaks down the early moves that drove growth, including adding simple patient-facing tech like intraoral cameras and investing heavily in training for case acceptance and leadership. She shares a candid story about dropping Medicaid cold turkey, tracking production, and realizing patients were walking out without accepting treatment. That shift pushed her to focus on education and communication, not just clinical skills. The team also dives into metrics, EOS, and weekly L10 meetings, plus the KPIs they track like case acceptance, follow-up calls, and call answer rate. They close with a sharp discussion on incentives, including Google review rewards, gamification, and avoiding “king cobra” incentive traps.

Selling a dental practice is not just about price. Timing, structure, and preparation matter more than most owners realize. In this episode of The Extraction, Kyle Bergman and Colin Ambler sit down with Justin Klingshirn, Partner and Managing Director at McLerran and Associates and the team behind DentalTransitions.com.Justin shares how he entered dentistry through banking, why private equity fell in love with dental practices, and how valuations exploded post-COVID. He breaks down how private equity funds actually work, how DSOs use leverage, and why same store growth now matters more than simple aggregation. The conversation also covers common mistakes owners make by waiting too long, why selling sooner is often better than later, and what a smart partnership with a DSO really looks like today. This episode gives owners a clear look behind the curtain of dental deals and what it takes to maximize outcomes.

In this episode of The Extraction, Kyle Bergman and Colin Ambler sit down with Eric Vickery, President of Coaching at All-Star Dental Academy and a leading voice in case acceptance and phone performance. Eric shares how most people fall into dentistry by accident, then explains why cancellations became his obsession early on.The conversation breaks down why hygiene cancellations are more common than doctor cancellations and how the same verbal skills apply to a $250 cleaning and a $30,000 treatment plan. Eric outlines clear KPIs including a 5 percent hygiene cancellation target and 3 percent on the doctor schedule, and explains how hitting those numbers can unlock tens of thousands in annual revenue.You will hear why policies feel like threats to patients, how effective communication replaces penalties, and how leadership buy-in determines whether systems actually stick. This episode is packed with real examples, proven numbers, and practical thinking for practices that want healthier patients and more predictable growth.