Help Scout — Our First Customers

About this episode

The episode explores how Help Scout's founders built a customer-focused business and maintained their values over time.

What does it take to earn the trust and loyalty of over 12,000 customers, build a team that cares like you do, and hold onto your values for over a decade? In the first episode of season 2, go behind the scenes with the three founders of Help Scout – Nick Francis, Denny Swindle, and Jared McDaniel – and hear how they turned their frustrations with clunky support tools into a business renowned for its customer focus. For show notes, transcript, and links: https://helpscout.com/resources/supportive-podcast/S2E01/

People in this episode

Guests: Nick Francis, Denny Swindle, Jared McDaniel

Topics covered

• customer loyalty
• business growth
• support tools
• founders story
• team building

Keywords

• customer trust
• business management
• support tools
• Help Scout
• founders

Mentioned in this episode

Organizations: Help Scout

Places: over a decade

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