Wistia — Our First Customers
From The Supportive Podcast by Help Scout
November 19, 2025 · 35 min · Season 2 · Episode 3
About this episode
Chris Savage discusses the importance of customer understanding in building Wistia's video marketing platform.
Chris Savage, co-founder and CEO of Wistia, shares how staying in the support inbox for ten years, walking away from a potential deal with HBO as customer #4, and choosing patience over growth helped he and his team build a video marketing platform where every product decision starts with understanding customer pain—not just counting feature requests.
People in this episode
Guest: Chris Savage
Topics covered
- customer support
- video marketing
- business growth
- product development
- customer pain
Keywords
- Wistia
- Chris Savage
- customer support
- video marketing
- HBO
- business growth
- product decisions
Mentioned in this episode
Organizations: Wistia, HBO
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