Our Values Series: Service

About this episode

The series finale explores the value of service through personal stories and experiences in healthcare.

In the series finale of Your Health University's Values Series, Jamie Preston and the Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — close out five powerful episodes with the value that ties everything together: Service. From a note printed on a FedEx package to keep a patient from falling, to ICU nurses braiding the hair of ventilated patients, to Jamie's deeply personal story about his wife's breast cancer journey and two very different healthcare systems — this episode is a moving, unforgettable reminder of why every single person at Your Health showed up in the first place.

People in this episode

Host: Jamie Preston

Guests: Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, Rebecca Dillard

Topics covered

• service
• patient experience
• healthcare
• values
• personal stories

Keywords

• service
• patient care
• healthcare stories
• values series
• personal experiences

Mentioned in this episode

Organizations: Your Health University, ICU, FedEx

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• A Nurse Practitioner's Field Guide to Whole-Person Care — with Jaclyn Taylor, PART 2 · May 22, 2026 · 37 min
• A Nurse Practitioner's Field Guide to Whole-Person Care — with Jaclyn Taylor, PART 1 · May 15, 2026 · 27 min
• Our Values Series: Mutual Respect · May 1, 2026 · 31 min
• Our Values Series: Integrity · April 24, 2026 · 31 min