The Silo Problem: Our Values Series

About this episode

The episode explores the importance of genuine collaboration in healthcare through discussions with the patient experience team.

In the first episode of Your Health University's Values Series, host Jamie Preston sits down with four members of Your Health's patient experience team — Rebecca Dillard, Jennifer Kessler, Whitney Myers, and Carlos Hayward — to unpack what collaboration looks like beyond the buzzword: the messy, back-and-forth, back-pocket-phone-call version that actually shapes patient outcomes. The insight that stays with you: genuine collaboration isn't a soft skill or a wall poster — it's the reason a man living in an RV without his medication got the care he needed, and it's the daily habit that separates good healthcare from transformative healthcare.

People in this episode

Host: Jamie Preston

Guests: Rebecca Dillard, Jennifer Kessler, Whitney Myers, Carlos Hayward

Topics covered

• collaboration
• patient outcomes
• healthcare
• values
• teamwork

Keywords

• collaboration
• patient care
• health outcomes
• healthcare teamwork
• values series

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• A Nurse Practitioner's Field Guide to Whole-Person Care — with Jaclyn Taylor, PART 1 · May 15, 2026 · 27 min
• Our Values Series: Service · May 8, 2026 · 35 min
• Our Values Series: Mutual Respect · May 1, 2026 · 31 min