Building an Independent Practice with Heart: Culture, Hospitality, and the Power of “Who Not How” | Tony Jackson & Dr. Mercy, Lilly Dermatology

About this episode

The episode discusses building an independent dermatology practice with a focus on culture, hospitality, and effective leadership.

Episode 064 | In episode 063, you heard me as a guest on The DermBiz Show. In this episode, the tables are turned, so your view just got a lot better!Joining me in this episode are two people who live at the crossroads of medicine, media, and real life—Tony Jackson, the brains behind The DermBiz Show and strategist in all things dermatology business, and his wife and business partner, Dr. Mercy Odueyungbo, a board certified dermatologist and Mohs surgeon whose own reality TV show on TLC — Dr. Mercy — brought the world an up close and personal view of some extraordinary cases and exemplary doctor-patient relationships full of heart and empathy.On Dr. Mercy, which ran on TLC, her rapport with patients, and the real-world impact of dermatologic care—she wasn’t just treating skin conditions; she was changing lives and reshaping how people think about what we do as doctors. But that’s just one part of her story…Dr. Mercy is part of dynamic duo. Enter her husband and business partner, Tony Jackson: former NFL player, business expert, and co-pilot on their wild ride of practice building, podcasting, and storytelling — not to mention building a beautiful family all the while. Now that’s…

People in this episode

Host: Stephen Lewellis, MD, PhD

Guests: Tony Jackson, Dr. Mercy Odueyungbo

Topics covered

• independent practice
• dermatology
• hospitality
• leadership
• doctor-patient relationships
• business strategy

Keywords

• dermatology practice
• patient care
• business building
• hospitality in healthcare
• leadership in medicine

Mentioned in this episode

Organizations: The DermBiz Show, TLC, Lilly Dermatology

More episodes of Above & Beyond Dermatology

• If You Build It, They Will Come -- Opting Out of Insurance Dependent Insanity | Courtney Herbert, MD, Founder of FDL Dermatology Consulting · June 2, 2026 · 36 min
• From Flight Surgeon to Longevity & Regenerative Aesthetics | Amanda Hill, MD, Founder, RENEW · May 4, 2026 · 48 min
• 22 + 44 = 66 -- A Joyful Highlight Reel Featuring Past and Future Guest, Dr. Meena Julapalli · April 5, 2026 · 45 min
• Safety, Systems, and Culture: A Tale of Two Superlative Med Spas | Jennifer Fleming, APRN & Anna Wicklund, MSN, NP, CANS · February 6, 2026 · 1h 1m
• RePod! Raising the Standard of Care — The DermBiz Show, Episode 20, Tony Jackson x Dr. Stephen Lewellis · October 17, 2025 · 1h 20m
• Leverage Your Expertise by Getting in the Social Media Arena | Bonnie Hodge, MD, Board Certified Dermatologist · October 3, 2025 · 49 min