Ellery Fisher - How McKesson CIO is turning a 17-Day Process into 3 Minutes with AI & CRM

About this episode

Ellery Fisher discusses the integration of CIO, CTO, and CDO roles to modernize the healthcare supply chain using AI and CRM.

Ellery Fisher, SVP and CIO at McKesson Medical-Surgical, discusses the modern trend of blending CIO, CTO, and CDO responsibilities. He explains how this unified approach—rooted in the goal of being a customer service company —is essential for modernizing the healthcare supply chain. Learn why organized data is the biggest prerequisite for AI success , how to use both deterministic and non-deterministic systems for complex problem-solving , and the crucial role of curious business partners in accelerating tech adoption.

People in this episode

Hosts: Applonia Cornolius, David Samwel

Guest: Ellery Fisher

Topics covered

• AI in healthcare
• CRM integration
• data organization
• technology adoption
• supply chain modernization

Keywords

• AI
• CRM
• healthcare
• data organization
• technology adoption
• supply chain

Mentioned in this episode

Organizations: McKesson Medical-Surgical, CIO, CTO, CDO, healthcare supply chain

More episodes of AI Explained: Healthcare and Life Sciences

• NYU’s Tony Antinori on EHR Consolidation, 'AI as a Judge,' and the End of the EHR Arms Race · May 18, 2026 · 29 min
• Rewiring the Enterprise: The CTO’s Playbook for Governance, FinOps, and HLS with Bob Heyl · March 30, 2026 · 47 min
• Blending Fintech Speed with Clinical Precision - DaVita’s Blueprint for High-Stakes AI with Madhu Narasimhan · March 2, 2026 · 30 min
• Medicine at the Speed of Life with Dr Romi Chopra · February 2, 2026 · 36 min
• Navigating the Digital Currents: AI, Compliance, and the Future of Canadian Healthcare with Derek Quesnel · January 19, 2026 · 38 min
• How Verifiable's Cracking the Credentialing Crisis: 98% Efficiency Gains & The Trust Framework · December 8, 2025 · 34 min