Scaling Trust in the Next Era of Insurance - with Kiruba Eswaran of Eleos Life

About this episode

Kiruba Eswaran discusses how AI and data are transforming the insurance industry and enhancing customer experiences.

Today's guest is Kiruba Eswaran, CEO at Eleos Life. Eleos Life provides a fully digital platform for life and disability insurance. The platform offers 24/7 AI-guided assistance to help users navigate the application process, compare options, and manage coverage. It also includes optional wellness-related perks available to eligible customers. Kiruba joins Emerj Client Narrative & Content Strategy Lead, Nick Gertsch, to discuss how data and AI are reshaping insurance distribution, from improving customer education at scale to embedding protection at the right moments inside modern digital ecosystems. Kiruba also shares practical takeaways on where AI is driving real ROI, including scaling compliant policy support, increasing conversion through comprehension and "positive friction," and reserving human advisors for the empathy-heavy moments that require deeper personalization. Want to share your AI adoption story with executive peers? Click emerj.com/expert for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast! Learn how brands work with Emerj and other Emerj Media options at emerj.com/mediakit .

People in this episode

Host: Nick Gertsch

Guest: Kiruba Eswaran

Topics covered

• insurance
• AI
• digital platforms
• customer education
• data
• ROI

Keywords

• insurance distribution
• AI-guided assistance
• life insurance
• digital ecosystems
• customer experience

Mentioned in this episode

Organizations: Eleos Life

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