Chris Caldwell on the Power—and Limits—of AI

About this episode

Chris Caldwell discusses the operationalization of AI in customer experience with host Kathleen Walch.

In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...

People in this episode

Host: Kathleen Walch

Guest: Chris Caldwell

Topics covered

• AI
• customer experience
• trust
• transparency
• personalization
• operationalization

Keywords

• AI
• customer experience
• Concentrix
• personalized experiences
• trust
• transparency

Mentioned in this episode

Organizations: Concentrix

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