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On the show
Recent episodes
EP25 - Unlocking MSP Growth: The Pricing Dilemma Decoded
Sep 12, 2023
26m 45s
EP24 - Cracking the Code: Getting Started with MSP Marketing
Sep 5, 2023
31m 48s
EP23 - Decoding MSP Success: Calculating Revenue per Employee and Setting Realistic Goals
Aug 30, 2023
19m 16s
EP22 - SaaS Management for MSPs with Auvik
Aug 22, 2023
26m 54s
EP21 - Rack, Stack, and Pat on the Back
Aug 15, 2023
36m 13s
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| Date | Episode | Description | Length | ||||||
|---|---|---|---|---|---|---|---|---|---|
| 9/12/23 | ![]() EP25 - Unlocking MSP Growth: The Pricing Dilemma Decoded | In this episode of "All Things MSP," hosts Justin Esgar and Eric Anthony dive deep into the critical topic of pricing strategies for Managed Service Providers (MSPs). They discuss the pressing question of whether MSPs should raise their prices in the coming months and why this is crucial in today's evolving market. Justin and Eric emphasize the importance of knowing your desired income goals, understanding your costs, and consistently reviewing pricing structures.The hosts explore various aspects of pricing, including the significance of regular price increases, the impact of vendor price changes, and the pitfalls of maintaining stagnant rates. They debunk the myth that pricing should remain unchanged for existing clients and assert that it's essential to factor in cost-of-living adjustments to contracts. Additionally, they touch on the Gary Vaynerchuk model of incrementally raising prices for new clients until reaching a cap.Justin and Eric provide practical advice for MSPs, whether they aim to maintain a lifestyle business or aspire to substantial growth. They stress the importance of knowing your numbers, setting clear revenue targets, and continuously evaluating your pricing strategy to ensure profitability and sustainability. The episode offers valuable insights into the financial side of running an MSP and provides actionable takeaways for MSP owners looking to thrive in a competitive market. | 26m 45s | ||||||
| 9/5/23 | ![]() EP24 - Cracking the Code: Getting Started with MSP Marketing | In this episode of "All Things MSP," hosts Eric Anthony and Justin Esgar dive into the world of MSP marketing. They stress the importance of understanding your target market and tailoring your marketing efforts accordingly. Eric simplifies the marketing process into three key stages: Get, Do, and Keep. He further breaks down the Get phase into awareness, evaluation, and conversion.Justin shares his experiences with various marketing tactics, including postcards, LinkedIn messages, cold calls, and webinars, highlighting the importance of knowing your demographic and competition. He emphasizes that marketing isn't always a logical, straight path; it requires creativity and experimentation.The hosts discuss the significance of dedicating time and effort to marketing, even if you're not investing a significant amount of money. They encourage MSP owners to embrace marketing as a long-term effort, as it's all about gaining more eyeballs and building brand recognition over time.The episode also teases the upcoming ACEs conference, a valuable event for IT consultants looking to enhance their business acumen. ACEs conference covers a wide range of topics, including marketing, management, sales, and general business strategies.In conclusion, "Cracking the Code: Getting Started with MSP Marketing" provides insights and practical advice for MSP owners looking to improve their marketing strategies and attract the right clients. | 31m 48s | ||||||
| 8/30/23 | ![]() EP23 - Decoding MSP Success: Calculating Revenue per Employee and Setting Realistic Goals | Hey there, tech enthusiasts and business aficionados! Get ready for a candid deep dive into the world of Managed Service Providers (MSPs) on the All Things MSP podcast. Join hosts Justin Esgar and Eric Anthony as they navigate the maze of calculating revenue per employee and uncover the real-deal strategies for success in this dynamic industry.Picture this: Eric starts off by throwing out some eye-popping numbers for annual revenue per employee, and let's just say, Justin is not entirely convinced! The banter between these two seasoned pros is nothing short of entertaining as they dissect the nuances of these figures. Eric confesses he was baiting for some spirited discussion – and boy, do they deliver!But it's not just about numbers. It's about finding your own path to success. With a touch of humor, they debunk the idea that one size fits all in the world of MSPs. From tiered technicians to varying service offerings, they explore how different factors can impact revenue goals. They also ponder the age-old question: Is achieving the highest revenue per employee figure the ultimate measure of success?The key takeaway? Success is as unique as your business. Justin and Eric stress that while these figures and calculations can serve as benchmarks, they should never dictate your journey. Setting your sights on what truly drives you and your team is what matters most.So, whether you're a tech whiz, an aspiring entrepreneur, or just someone intrigued by the world of managed services, hit that play button and get ready for a rollercoaster of insights, opinions, and aha moments. Don't miss out on this engaging podcast that's all about defining your version of success in the MSP realm. Tune in, get inspired, and remember – there's more to success than meets the spreadsheet! | 19m 16s | ||||||
| 8/22/23 | ![]() EP22 - SaaS Management for MSPs with Auvik | In this episode of the All Things MSP podcast, we speak with Steve Petryschuk and John Harden from Auvik about their new SaaS management solution. They discuss the challenges of managing SaaS in a complex IT environment, and how their solution can help MSPs discover, manage, and secure their clients' SaaS applications.- The increasing adoption of SaaS applications by businesses is creating new challenges for MSPs.- MSPs need a solution that can help them discover, manage, and secure their clients' SaaS applications.- The solution is easy to use and can be deployed quickly. | 26m 54s | ||||||
| 8/15/23 | ![]() EP21 - Rack, Stack, and Pat on the Back | In this episode of All Things/MSP, Justin and Eric intended to talk about what we put in our home network racks as well as our preferred stacks for clients. They quickly diverged into security on the road since they have both been traveling lately. They also discussed wiring and punchdown schemas and they go on a little rant regarding wifi range extenders. | 36m 13s | ||||||
| 8/8/23 | ![]() EP20 - Who to Hire First: Hiring Your First Employee | In this episode of the All Things MSP podcast, Justin Esgar and Eric Anthony discuss the pros and cons of hiring a technician or an admin as your first employee. They argue that the best person to hire is the person who can fill the void of what you can't do or do better than you. They also discuss the importance of outsourcing tasks to save time and money.Justin and Eric start by discussing the benefits of hiring a technician as your first employee. They argue that a technician can help you with technical tasks, such as troubleshooting problems, installing software, and managing servers. They also point out that a technician can help you grow your business by bringing in new clients.However, Justin and Eric also note that there are some drawbacks to hiring a technician as your first employee. They argue that a technician can be expensive, and that they may not be as good at marketing and sales as you are. They also point out that a technician may not be able to help you with non-technical tasks, such as managing finances or responding to customer inquiries.Justin and Eric then discuss the benefits of hiring an admin as your first employee. They argue that an admin can help you with non-technical tasks, such as managing finances, responding to customer inquiries, and scheduling appointments. They also point out that an admin can be less expensive than a technician, and that they may be better at marketing and sales than you are.However, Justin and Eric also note that there are some drawbacks to hiring an admin as your first employee. They argue that an admin may not be able to help you with technical tasks, such as troubleshooting problems or installing software. They also point out that an admin may not be as good at growing your business as you are.In the end, Justin and Eric conclude that the best person to hire as your first employee is the person who can fill the void of what you can't do or do better than you. They also stress the importance of outsourcing tasks to save time and money. | 21m 57s | ||||||
| 8/1/23 | ![]() EP19 - Digital Organization with Shawn Lemon | In this episode of the All Things MSP podcast, join hosts Justin Esgar and Eric Anthony as they delve into the world of digital organization with their guest, Shawn Lemon. Shawn, an expert in digital workflows, highlights the importance of file structure in optimizing productivity for MSPs. He emphasizes that having a centralized resource where all team members can access documentation, client files, and essential resources is key to streamlining processes.The discussion revolves around transforming the traditional approach of organizing files based on client names into a more efficient system based on tasks and functionalities. Shawn introduces the concept of creating a virtual workshop, where files are arranged according to how they are used, akin to having specific tools placed together for easy access. By doing so, MSPs can reduce redundancies, minimize the risk of lost documentation, and enhance collaboration among team members.The conversation also covers the significance of naming conventions in improving file accessibility. Shawn explains how naming files based on their content or purpose rather than specific clients allows for easy sharing of generic resources, such as password resets or common procedures, across multiple clients. Additionally, he demonstrates how adopting a flexible naming convention can help in categorizing expenses and other data with ease.Join the discussion to discover practical tips for reorganizing digital clutter, effectively onboarding new team members, and achieving unparalleled efficiency in MSP workflows.Link to the material Justin mentioned: https://thedigitalorganizer.com/allthingsmsp | 22m 49s | ||||||
| 7/25/23 | ![]() EP18 - Reddit Roulette Turns Into a Discussion on Productivity Hacks | In what seems to be an innocent episode of Reddit Roulette of the All Things MSP podcast, hosts Eric Anthony and Justin Esgartake a sharp left turn into the world of project management and productivity hacks. They start by discussing "The Phoenix Project," a must-read book that tells a captivating story while offering valuable insights into project management. Justin reveals that his company even includes the book as part of their employee onboarding package to instill essential project management skills in every new team member.The hosts then explore various project management software, with Justin expressing a preference for a physical Kanban board over digital tools like Trello or ClickUp. He emphasizes the importance of a tactile approach, as it helps keep tasks front and center, preventing them from being forgotten or buried within digital interfaces.Eric counters by sharing his experiences with transitioning from traditional bullet journaling to the digital equivalent, GoodNotes. While acknowledging the convenience and searchability of digital solutions, he still misses the tactile experience of pen and paper.The conversation concludes with a crucial piece of advice for anyone embarking on their project management journey: find productivity tools that suit your needs and stick with it for at least 90 days before making a decision. | 38m 38s | ||||||
| 7/18/23 | ![]() EP17 - Desks, Race to the Bottom, and Pricing | Welcome to another episode of "All Things MSP." Join hosts Justin and Eric as they dive into the dynamic world of pricing and client value for Managed Service Providers. Discover how this pivotal aspect can significantly impact an MSP's success and reputation.In this engaging conversation, the hosts tackle the common issue of MSP pricing. They emphasize the need to review and adjust pricing regularly, asserting that failing to do so may result in undercharging clients. Justin and Eric provide real-world examples of how regional differences in pricing can affect the perception of service quality, making it essential for MSPs to set their rates accordingly.The hosts also underscore the power of personalization and the value it brings to clients. They stress that the personalized touch of a smaller MSP can never be replicated by larger tech firms. Demonstrating genuine care for clients through thoughtful gestures like birthday greetings or sending relevant articles fosters long-lasting relationships, making clients feel valued and heard.Justin shares insights on the benefits of gradually raising prices and the transformative impact it can have on an MSP's growth. While some may fear losing clients, Eric suggests that raising prices systematically can help identify the market price cap and attract the right customers who appreciate the value of the services offered.In this episode, Justin and Eric also advocate for a consulting-oriented approach instead of a race-to-the-bottom pricing strategy. By adding more value to clients' businesses and focusing on their profitability, MSPs can become indispensable partners.For MSPs looking to thrive in a competitive landscape, mastering pricing, and prioritizing client value are non-negotiable. So, tune in to "All Things MSP" and unlock the secrets to sustainable growth and success in the MSP world. | 35m 56s | ||||||
| 7/11/23 | ![]() EP16 - MSPs vs Tech Giants | In this episode of the All Things MSP podcast we discuss the changing relationship between MSPs and tech giants like Apple, Microsoft, and Google. They discuss how these tech giants are making it more difficult for MSPs to do business by constantly changing the goalposts and demanding more from MSPs. They also discuss how MSPs may need to stop reselling these tech giants' products and services in order to maintain their profitability and stickiness with clients.The hosts conclude by saying that the relationship between MSPs and tech giants is changing, and that MSPs need to be prepared to adapt to these changes in order to survive.Here are some of the key points from the summary:Tech giants are making it more difficult for MSPs to do business by changing the goalposts and demanding more from MSPs.MSPs may need to stop reselling tech giants' products and services in order to maintain their profitability and stickiness with clients.The relationship between MSPs and tech giants is changing, and MSPs need to be prepared to adapt to these changes. | 36m 55s | ||||||
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| 7/4/23 | ![]() EP15 - PCs for People: Providing Refurbished Computers and Internet Access to Low-Income Individuals and Families | No description provided. | 28m 14s | ||||||
| 6/27/23 | ![]() EP14 - Go, Go, Go - Get Moving! | In this episode of the All Things MSP Podcast, Justin Esgar and Eric Anthony talk to David Lindsay about the importance of health in the MSP industry. David is a former athlete and now a speaker and consultant who helps businesses improve their vitality. He shares his insights on how MSPs can improve their health and well-being, and how this can lead to increased productivity and profitability.David Lindsay: https://www.davidlindsay.com.au/CompTIA ChannelCon: https://i.snoball.it/p/TfyV/eBe a guest on the show: https://atmsp.link/podcast | 43m 08s | ||||||
| 6/20/23 | ![]() EP13 - AI for MSPs, a Strategy of Bots and Bytes | AI is a powerful tool that can be used to help businesses drive revenue. However, AI needs guidance and people using AU need guidance on how to properly leverage it. This is where MSPs can play a valuable role. MSPs can help their customers understand the different AI tools, how to create the right prompts, and how they can be applied to their businesses. They can also help their customers choose the right AI tools for their needs.MSPs can also help their customers implement AI and troubleshoot any problems that may arise. By providing these services, MSPs can position themselves as AI sommeliers, who can help their customers get the most out of AI. | 29m 53s | ||||||
| 6/13/23 | ![]() EP12 - The OTHER Networking | Networking is an essential part of any business, but it can be especially important for MSP owners. By networking, you can connect with potential clients, learn about new technologies and trends, and build relationships with other professionals in the industry.There are many different ways to network, but some of the most effective methods include:Joining networking groups.Attending industry events.Attending trade shows.Speaking at events.Writing articles or blog posts.Using social media.When networking, it is important to be a good listener and to build relationships with other people. You should also be willing to share your knowledge and expertise. By networking effectively, you can grow your business and achieve your goals.Here are some additional tips for networking effectively as an MSP owner:Be prepared. Before you attend a networking event, take some time to research the people and organizations that will be there. This will help you make the most of your time and connect with the right people.Be yourself. Don't try to be someone you're not. People can tell when you're being fake, and it will make it difficult to build relationships.Be genuine. Be interested in other people and what they have to say. People will be more likely to want to connect with you if they feel like you're genuinely interested in them.Be helpful. Offer to help other people with their problems or challenges. This is a great way to build trust and rapport.Be persistent. Don't give up on networking. It takes time to build relationships, but it's worth it in the end.By following these tips, you can network effectively and grow your MSP business. | 20m 51s | ||||||
| 6/6/23 | ![]() EP11 - Things We Should've Done | No description provided. | 37m 58s | ||||||
| 5/30/23 | ![]() EP10 - I'm Leaving You | Need some MSP Therapy?Click Here: https://forms.gle/xhrgQ5Vf7gDiZXvk6When a client decides to switch to a new MSP, it can be a challenge for the outgoing MSP. In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony discuss the challenges of dealing with a client who is switching to a new MSP. They talk about how to handle the offboarding process, how to avoid burning bridges, and how to protect your reputation.Here are some tips for dealing with a client who is switching to a new MSP:Be professional and courteous. Even if you're disappointed that the client is leaving, it's important to be professional and courteous throughout the offboarding process.Provide clear and concise documentation. Make sure to provide the new MSP with all of the documentation they need to take over the client's account.Be patient. The offboarding process can take some time, so be patient with the client and the new MSP.Avoid burning bridges. Even if you're not happy with the client's decision to switch to a new MSP, it's important to avoid burning bridges. You never know when you might work with the client again in the future.By following these tips, you can make the offboarding process as smooth as possible for both you and the client.In addition to the tips above, Justin and Eric also discuss the importance of protecting your reputation when a client switches to a new MSP. They talk about how to avoid making negative comments about the client or the new MSP, and how to focus on providing excellent service to your remaining clients.By following the tips in this episode, you can ensure that you handle the offboarding process professionally and protect your reputation. | 35m 16s | ||||||
| 5/23/23 | ![]() EP09 - ROI Rant | In this podcast, Justin Esgar and Eric Anthony discuss the benefits of outsourcing tasks to vendors as an MSP. They argue that MSPs should focus on their core competencies and outsource tasks that are not essential to their business. This can free up MSPs to spend more time on tasks that are more valuable to their clients, such as providing technical support and managing IT infrastructure.The podcast also discusses how to choose a vendor. Esgar and Anthony recommend that MSPs do their research and ask for references before making a decision. They also suggest that MSPs create a checklist of criteria that they use to evaluate vendors.Here are some of the benefits of outsourcing that are discussed in the podcast:Increased efficiency: Outsourcing can help MSPs to increase their efficiency by freeing up their staff to focus on more important tasks.Reduced costs: Outsourcing can help MSPs to reduce their costs by eliminating the need to hire and train staff to perform tasks that can be outsourced.Access to specialized expertise: Outsourcing can help MSPs to access specialized expertise that they may not have in-house.Improved focus on core competencies: Outsourcing can help MSPs to improve their focus on their core competencies by allowing them to outsource tasks that are not essential to their business.Here are some of the challenges of outsourcing that are discussed in the podcast:Finding a reliable and trustworthy vendor: It is important for MSPs to find a reliable and trustworthy vendor when outsourcing tasks.Communicating effectively with vendors: It is important for MSPs to communicate effectively with vendors in order to ensure that their expectations are met.Managing vendor relationships: It is important for MSPs to manage vendor relationships in order to ensure that they are getting the best possible service.Overall, outsourcing can be a valuable tool for MSPs. However, it is important to do your research and choose a vendor carefully in order to avoid any potential problems. | 21m 47s | ||||||
| 5/16/23 | ![]() EP08 - Marketing Content that Matters | In the latest episode of "All Things MSP," host Justin Esgar and co-host Eric Anthony interview Tim Fitzpatrick, a marketing consultant and guru. They discuss the importance of honing in on ideal clients and creating a targeted marketing message. Fitzpatrick emphasizes the importance of creating an "ideal client GPS" list, which is a list of where your ideal clients congregate, both online and offline. For example, if you are targeting veterinary practice owners, you would want to create a list of all the associations, trade shows, and influencers in that space. Once you have created your list, you can then choose which avenues to test and get out in front of. However, before taking action, it's important to create a targeted marketing message that resonates with your ideal client. Fitzpatrick notes that many businesses, including MSPs, make the mistake of having a generic message that doesn't set them apart from their competitors. He advises businesses to focus on a specific niche and to nail that niche before expanding to other markets. Focusing on a specific niche has many advantages. For one, it makes it easier to create a targeted message that resonates with your ideal client. It also makes it easier to identify where to find your ideal clients and to go where the fish are, so to speak. Additionally, it allows businesses to stand out from their competitors and to become the go-to business in their niche. Fitzpatrick notes that many businesses don't need a lot of clients to transform their business, and as such, they don't need to target broadly. By focusing on a specific niche, businesses can create a more manageable list of potential clients and make their marketing efforts more efficient. As they begin to dominate their niche, they can then expand into other markets if they choose to do so. In conclusion, honing in on ideal clients and creating a targeted marketing message is key to the success of any business, including MSPs. By creating an ideal client GPS list and focusing on a specific niche, businesses can become more efficient and effective in their marketing efforts and stand out from their competitors. | 38m 21s | ||||||
| 5/10/23 | ![]() EP07 - Post Pandemic Growth Mode | In the latest episode of the "All Things MSP" podcast, Justin Esgar and Eric Anthony sit down with MSP Ed Lukacs to discuss the challenges of marketing and sales in the managed IT services industry. Ed shares his experiences as an Apple Consultant Network member and MSP. He shares the difficulties he faced in defining his marketing plan in post-pandemic growth mode. Justin and Eric offer their insights on how MSPs can overcome the challenges of marketing and sales. They stress the importance of getting exposure and putting oneself out there, especially on platforms like LinkedIn. Eric mentions his framework for marketing, which breaks it down into two areas: inbound and outbound. Inbound marketing involves attracting customers through content creation and social media engagement, while outbound marketing involves more traditional methods like cold calling and email campaigns. Both Justin and Eric emphasize the need to identify and target one's ideal client. They caution against trying to be all things to all people, and instead recommend focusing on a specific niche or vertical. Justin uses the example of a kid who landed an internship by targeting all of his potential employer's connections on LinkedIn with personalized ads. The lesson here is that with proper targeting, it is possible to stand out from the competition and get noticed. Overall, the podcast offers valuable insights into the challenges of marketing and sales in the MSP industry, and provides practical advice on how to overcome them. By focusing on targeted marketing, creating engaging content, and leveraging social media, MSPs can increase their exposure and attract more clients. As the industry continues to evolve, it will be important for MSPs to stay up-to-date with the latest marketing trends and techniques to remain competitive. | 26m 40s | ||||||
| 5/2/23 | ![]() EP06 - Live Your Best Life with Melanie Curtis | In this week's episode of "All Things MSP," co-hosts Justin Esgar and Eric Anthony are joined by a very special guest, Melanie Curtis. Melanie is a renowned life coach and professional skydiver, who brings a unique perspective to the discussion on stress and living your best life. As IT service providers, our lives can be hectic and stressful. We often put our clients' needs ahead of our own, leading to burnout and decreased quality of life. In this episode, Melanie shares her insights on how to live your best life and manage stress effectively. Through her personal experiences and professional expertise, Melanie guides us on a journey of self-discovery, offering practical tools and strategies to help us prioritize our mental and physical wellbeing. From setting boundaries and managing expectations, to practicing self-care and embracing vulnerability, Melanie shares actionable steps that we can implement in our daily lives to improve our overall quality of life. Whether you're a seasoned MSP veteran or just starting out in the industry, this episode is a must-listen. Join us as we explore the intersection between stress, success, and living your best life. Tune in to "EP06 - Living Your Best Life" and learn how to thrive both personally and professionally. | 23m 44s | ||||||
| 4/25/23 | ![]() EP05 - Privacy, Compliance, and Security | Welcome to Episode 5 of our exciting new podcast, where we, as non-security experts, explore the critical topics of privacy, compliance, and security for managed IT services companies. Join us as we dive deep into these essential issues and provide valuable insights and practical tips to help you keep your business and your clients safe and secure. As hosts, we may not be security experts ourselves, but we have years of experience working in the managed IT services industry. We understand the challenges that companies like yours face when it comes to privacy, compliance, and security, and we are committed to sharing our knowledge and expertise with you. Our goal with this episode is to provide you with the tools and information you need to navigate this complex and ever-changing landscape. We will cover the latest developments, share best practices, and provide practical advice that you can implement in your business today. Whether you are just starting out in the industry or have been in business for years, this podcast is for you. We believe that everyone can benefit from our discussions and insights, and we are committed to providing high-quality content that is both informative and engaging. So, if you are ready to take your privacy, compliance, and security game to the next level, then tune in to Episode 5 of our podcast today. Don't miss out on this valuable opportunity to learn from experienced hosts and stay ahead of the curve in this fast-paced and ever-changing industry. | 19m 20s | ||||||
| 4/18/23 | ![]() EP04 - Mastering MSP Marketing: Insights from Paul Green | Join Justin Esgar and Eric Anthony in this episode of "All Things MSP" as they sit down with Paul Green, founder of Paul Green's MSP Marketing, to discuss the fundamentals of marketing for managed IT services businesses. As a seasoned expert in the field, Green shares valuable insights on the importance of establishing a process-driven marketing strategy and getting started with the right mindset. Throughout the episode, the hosts and guest engage in a lighthearted conversation about various topics including the unpredictable weather in the UK, the Marvel Universe, and the beloved science fiction series Doctor Who. Despite the humorous interludes, the focus remains on helping MSP business owners and employees gain a deeper understanding of marketing best practices, particularly in the realm of social media and email marketing. The conversation concludes with Green emphasizing the need for MSPs to take action and start implementing marketing tactics in order to differentiate themselves from the competition and attract new clients. With actionable advice and witty banter, this episode is a must-listen for anyone seeking to improve their marketing game in the managed IT services industry. | 26m 32s | ||||||
| 4/11/23 | ![]() EP03 Great Expectations - Setting expectations with clients to avoid calamity | The All Things MSP podcast is a valuable resource for anyone in the managed IT services industry. In this episode, Justin Esgar and Eric Anthony discuss a common challenge faced by managed service providers: dealing with demanding clients. They highlight the importance of managing client expectations by setting up processes and procedures that clearly define the responsibilities of both parties. One crucial element to managing demanding clients is having a comprehensive Managed Service Agreement (MSA) in place. The MSA serves as a contract between the managed service provider and their client, outlining the services provided, payment terms, and other critical details. As the hosts note, the MSA is a critical document that helps to ensure that both parties are on the same page and that expectations are clear from the start. The hosts also stress the importance of taking emotions out of the equation when dealing with demanding clients. While it can be challenging to maintain a professional demeanor when faced with difficult clients, it is essential to remember that this is a business relationship. The hosts encourage listeners to remain focused on delivering the best possible service and to approach difficult conversations with a calm, professional demeanor. Ultimately, the hosts emphasize that managing demanding clients is an ongoing process that requires careful attention and a proactive approach. By setting expectations clearly in the MSA and communicating regularly with clients, managed service providers can help to ensure that their clients are satisfied and that their businesses continue to thrive. Listeners to this episode will come away with valuable insights on how to manage demanding clients effectively and build a successful managed IT services business. | 29m 46s | ||||||
| 4/4/23 | ![]() EP02 - Origin Stories. Who got bit by a spider...and other relevant managed IT topics | Join us for episode 2 where Justin and Eric discuss how they got into the industry and their journeys thus far. Did Justin get bit by a radioactive spider and is secretly a real life spider man? Who knows, listen to the podcast to find out. | 27m 51s | ||||||
| 3/27/23 | ![]() EP01 - Do Not Listen to This Podcast | We did it! Join Justin Esgar and Eric Anthony as we discuss the many facets of being an IT services provider today and have a little fun too. We will discuss anything and on this episode we discuss why we started the podcast and some of our thoughts on the industry. | 29m 25s | ||||||
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