All Things Parking with Dani and John

What does true leadership look like in a rapidly changing industry like parking?In this episode, Marc Baumann returns to All Things Parking for a deep dive into leadership, mergers, and the future of the parking industry. From leading a $1.5 billion acquisition to imagining trade shows in 2030, Marc shares insights from his long and varied career.Marc and your hosts Dani Crain and John D. Conway get into:(03:22) Marc Baumann* Marc reflects on his career path and leadership style.* The power of hiring people smarter than you.(09:51) Leadership in Real Time* How to guide people through big transitions without losing morale.(14:41) The $1.5 Billion Deal* Behind the scenes of the SP+ acquisition by Metropolis.(24:37) Tech vs. Operator: The New Reality* Why the term "operator" might be obsolete by 2030.* What trade shows might look like in the next five years.(30:00) Parking Industry Trends * Why private equity often gets the parking industry wrong.* How relationships and attrition shape expansion strategies.(37:01) Marc’s Closing Thoughts* The importance of caring over knowing.* The secret to post-career happiness.Thanks to our sponsors for supporting this show: * Laney Solutions: leaders in the recruiting talent for the parking industry: https://www.laneysolutions.com/ * SpotHero: Parking made easy, wherever you go: https://spothero.com/ * Parking Revenue Recovery Services (PRRS): bringing you a new standard in parking compliance: https://www.parkingprrs.com/ * LAZ Parking: making a difference, one car at a time: https://www.lazparking.com/ * Asura Technologies: an automated license plate recognition (ALPR) and video analytics company: https://asuratechnologies.com/ * Parking Whisperer: https://parkingwhisperer.com/ Thanks to Marc Baumann for being on the show. Connect with Marc on LinkedIn: https://www.linkedin.com/in/marcbaumann55/ Connect with the hosts:* http://www.parkingtalk.com * Dani Crain: https://www.linkedin.com/in/dani-crain-3754a3178/ * John D. Conway: https://www.linkedin.com/in/john-d-conway-b55a7025/ * info@parkingtalk.comSubscribe, like, and follow: * Apple Podcasts: https://apple.co/44KScHB * Spotify: https://spoti.fi/3rKBJVn * YouTube: https://www.youtube.com/@ParkingTalkwithDaniJohn-hb9ku * LinkedIn: https://www.linkedin.com/company/parkingtalk-com/ * X/Twitter: https://x.com/parkingtlk This episode was produced by Story On Media: https://www.successwithstories.com. 

The parking industry is evolving fast—how prepared are we for the legal and technological shifts ahead?In this episode, Dani and John kick off the new year with a candid discussion about the state of the parking industry. They explore key industry challenges, including increasing government scrutiny over parking fees, and how technology is changing compliance and enforcement. The hosts also reflect on past episodes, discuss their vision for the show’s future, and share insights into what’s ahead for the industry in 2025.In this episode, Dani Crain and John D. Conway get into:* How technology is increasing parking compliance but also generating more complaints.* The growing focus on junk fees and how it’s impacting parking operators.* Why parking professionals need to collaborate to standardize best practices.* Challenges of restructuring operator contracts in response to new regulations.* The role of attorneys general in investigating deceptive trade practices in parking.* Success principles that apply across all industries, including hard work and adaptability.* The need to spotlight up-and-coming parking professionals in addition to industry veterans.* The growing number of lawsuits affecting the parking industry and why operators must stay compliant.Chapters: (03:00) Reflecting on Past Episodes(12:00) Parking Compliance & Enforcement(18:30) Junk Fees & Regulations(25:00) Collaboration is Critical in Parking (32:15) Success in Parking(42:00) The Future of All Things Parking PodcastThanks to our sponsors for supporting this show: * Laney Solutions: leaders in the recruiting talent for the parking industry: https://www.laneysolutions.com/ * SpotHero: Parking made easy, wherever you go: https://spothero.com/ * Parking Revenue Recovery Services (PRRS): bringing you a new standard in parking compliance: https://www.parkingprrs.com/ * LAZ Parking: making a difference, one car at a time: https://www.lazparking.com/ * Asura Technologies: an automated license plate recognition (ALPR) and video analytics company: https://asuratechnologies.com/ * Parking Whisperer: https://parkingwhisperer.com/ Connect with the hosts:* http://www.parkingtalk.com * Dani Crain: https://www.linkedin.com/in/dani-crain-3754a3178/ * John D. Conway: https://www.linkedin.com/in/john-d-conway-b55a7025/ * info@parkingtalk.comSubscribe, like, and follow: * Apple Podcasts: https://apple.co/44KScHB * Spotify: https://spoti.fi/3rKBJVn * YouTube: https://www.youtube.com/@ParkingTalkwithDaniJohn-hb9ku * LinkedIn: https://www.linkedin.com/company/parkingtalk-com/ * Twitter: https://twitter.com/parkingtlk This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.

In this episode, Dani and John chat with Nicole Wylie, VP of Customer Success at FLASH, about her journey through the parking industry and the transformative role of technology. They also dive into mentorship, diversity, and how parking is evolving to meet modern demands.In this episode, Nicole and your hosts Dani Crain and John D. Conway get into:* Nicole’s transition from Groupon to SpotHero and eventually FLASH.* How mentorship programs like Women in Parking shaped Nicole’s career.* The rapid evolution of parking technology.* Challenges and opportunities for women in a traditionally male-dominated field.* FLASH’s innovative approaches to customer success and regionalization.* How Nicole navigated the complexities of integrating 11 companies into FLASH.* Tips for navigating male-dominated industries with grace and confidence.Chapters in this episode: (01:11) Nicole Wylie’s Journey into the Parking Industry(03:54) From Groupon to SpotHero(13:13) Women in Parking: Challenges and Growth(26:34) Technology in the Parking Industry(36:00) FLASH’s Growth and Customer Success Initiatives(42:32) Regionalization and Improving Customer ExperienceThanks to our sponsors for supporting this show: * Laney Solutions: leaders in the recruiting talent for the parking industry: https://www.laneysolutions.com/ * SpotHero: Parking made easy, wherever you go: https://spothero.com/ * Parking Revenue Recovery Services (PRRS), bringing you a new standard in parking compliance: https://www.parkingprrs.com/ * LAZ Parking, making a difference, one car at a time: https://www.lazparking.com/* Asura Technologies, an automated license plate recognition (ALPR) and video analytics company: https://asuratechnologies.com/ * Parking Whisperer: https://parkingwhisperer.com/ Thanks to Nicole Wylie for being on the show. Connect with Nicole on LinkedIn https://www.linkedin.com/in/nicolewylie/ Connect with the hosts:* http://www.parkingtalk.com * Dani Crain: https://www.linkedin.com/in/dani-crain-3754a3178/ * John D. Conway: https://www.linkedin.com/in/john-d-conway-b55a7025/ * info@parkingtalk.comSubscribe, like, and follow: * Apple Podcasts: https://apple.co/44KScHB * Spotify: https://spoti.fi/3rKBJVn * YouTube: https://www.youtube.com/@ParkingTalkwithDaniJohn-hb9ku * LinkedIn: https://www.linkedin.com/company/parkingtalk-com/ * Twitter: https://twitter.com/parkingtlk This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.

This episode provides a candid look at the challenges and breakthroughs of building a parking tech powerhouse with Kacey Siskind.Kacey is the Senior Vice President of Client Success at HONK, a leader in parking and mobility payments. With a lively passion for solving problems and a knack for building meaningful connections, Kacey has spent 11 years helping HONK transform parking into a seamless experience.In this episode, Kacey and your hosts Dani Crain and John D. Conway get into:* The evolution of HONK (previously called HonkMobile) from a startup to a major industry player.* Challenges women face in the parking industry and Kacey’s perspective on change over the past decade.* How QR codes became a game-changer for HONK’s offerings during the pandemic.* The importance of innovation in a traditionally archaic industry.* Strategies HONK uses to prioritize customer success and flexibility.* Kacey’s thoughts on the role of dynamic pricing in parking’s future.* The surprising lessons parking teaches about patience, problem-solving, and adaptability.Chapters in this episode: (02:30) Meet Kacey Siskind: From Events to Parking(08:00) Challenges and Wins in the Parking Industry(15:00) Innovating Parking Payments with HONK(22:00) QR Codes and Flexibility(28:45) Women in Parking: Changing the Landscape(35:30) Dynamic Pricing: The Next Big Thing?Thanks to our sponsors for supporting this show: * LAZ Parking, making a difference, one car at a time: https://www.lazparking.com/* Parking Revenue Recovery Services (PRRS), bringing you a new standard in parking compliance: https://www.parkingprrs.com/ * Asura Technologies, an automated license plate recognition (ALPR) and video analytics company: https://asuratechnologies.com/ * Parking Whisperer: https://parkingwhisperer.com/ Thanks to Kacey Siskind for being on the show. Connect with Kacey on LinkedIn: https://www.linkedin.com/in/kacey-siskind-0b869031/ Learn about HONK: https://www.honkmobile.com/ Connect with the hosts:* http://www.parkingtalk.com * Dani Crain: https://www.linkedin.com/in/dani-crain-3754a3178/ * John D. Conway: https://www.linkedin.com/in/john-d-conway-b55a7025/ * info@parkingtalk.comSubscribe, like, and follow: * Apple Podcasts: https://apple.co/44KScHB * Spotify: https://spoti.fi/3rKBJVn * YouTube: https://www.youtube.com/@ParkingTalkwithDaniJohn-hb9ku * LinkedIn: https://www.linkedin.com/company/parkingtalk-com/ * Twitter: https://twitter.com/parkingtlk This episode was produced by Story On Media & Marketing: https://www.successwithstories.com. 

Marc Baumann joins us to discuss his career in the parking industry and the sale of SP Plus to Metropolis for over one billion dollars. Marc shares his insights on the future of the industry, emphasizing the importance of technology and frictionless parking. Marc Baumann is the former CEO of SP Plus. For two decades, Marc has been a driving force in the industry, constantly looking for new and innovative ways to improve the parking experience.In this episode, Marc and your hosts Dani Crain and John D. Conway get into:* Embracing change and innovation in the parking industry.* The future of the parking industry and the rise of digital operators.* The importance of creating a frictionless parking experience for customers.* The role of private equity in the parking industry.* The importance of parking companies investing in technology, even during difficult times.* The need for parking operators to evolve and adapt to the changing landscape.* The importance of vision in the parking industry.Chapters in this episode: (03:30) Marc's Journey into the Parking Industry(12:00) Embracing Change in the Parking Industry(23:00) The Impact of Technology on Parking(35:00) The ~$1 Billion Sale of SP Plus to Metropolis(49:00) The Future of the Parking Industry(1:01:00) The Entrepreneurial Spirit in the Parking IndustryThanks to our sponsors for supporting this show: * LAZ Parking, making a difference, one car at a time: https://www.lazparking.com/* Parking Revenue Recovery Services (PRRS), bringing you a new standard in parking compliance: https://www.parkingprrs.com/ * Asura Technologies, an automated license plate recognition (ALPR) and video analytics company: https://asuratechnologies.com/ * Parking Whisperer: https://parkingwhisperer.com/ Thanks to Marc Baumann for being on the show. Connect with Marc on LinkedIn: https://www.linkedin.com/in/marcbaumann55/ * http://www.parkingtalk.com * Dani Crain: https://www.linkedin.com/in/dani-crain-3754a3178/ * John D. Conway: https://www.linkedin.com/in/john-d-conway-b55a7025/ * info@parkingtalk.comSubscribe, like, and follow: * Apple Podcasts: https://apple.co/44KScHB * Spotify: https://spoti.fi/3rKBJVn * YouTube: https://www.youtube.com/@ParkingTalkwithDaniJohn-hb9ku * LinkedIn: https://www.linkedin.com/company/parkingtalk-com/ * Twitter: https://twitter.com/parkingtlk This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.

Today’s guest is Angela Clark, a Denver native, a former criminal prosecutor, and the President of Nationwide Parking Services, the only woman-owned parking company in Colorado. Angela serves on the National Parking Association’s Women in Parking Advisory Council, is a member of Electing Women, and is the first guest on All Things Parking’s “Celebrating Successful Women in Parking” series. In this episode, Angela and your hosts Dani Crain and John D. Conway get into:* Angela discusses the challenges and rewards of transitioning from law to parking management.* The value of parking professionals (especially those who are in management) doing small tasks and not feeling too good or too busy to do them. * Catering to different demographics and preferences when implementing mobile payments in parking. * The unique challenges faced by women in male-dominated parking industry.* Angela’s experience of being underestimated due to her gender, with instances of men assuming they are in charge.* Advice on parking industry conferences.* John and Angela share stories about their father's curiosity, intelligence, and zest for life.* The importance of trust in business partnerships.* The challenges of managing a large workforce. * Angela’s desire to make a positive impact in politics, while also acknowledging the challenges of maintaining a balance between personal and professional life.Thanks to our sponsors for supporting this show: * Parking Revenue Recovery Services (PRRS), bringing you a new standard in parking compliance: https://www.parkingprrs.com/ * Asura Technologies, an automated license plate recognition (ALPR) and video analytics company: https://asuratechnologies.com/ * Parking Whisperer: https://parkingwhisperer.com/ Thanks to Angela Clark for being on the show. Connect with Angela on LinkedIn: https://www.linkedin.com/in/angela-clark-esq-600b16b/ Learn about Nationwide Parking Services: http://nwprk.com Connect with the hosts:* http://www.parkingtalk.com * Dani Crain: https://www.linkedin.com/in/dani-crain-3754a3178/ * John D. Conway: https://www.linkedin.com/in/john-d-conway-b55a7025/ * info@parkingtalk.comSubscribe, like, and follow: * Apple Podcasts: https://apple.co/44KScHB * Spotify: https://spoti.fi/3rKBJVn * YouTube: https://www.youtube.com/@ParkingTalkwithDaniJohn-hb9ku * LinkedIn: https://www.linkedin.com/company/parkingtalk-com/ * Twitter: https://twitter.com/parkingtlk Chapters in this episode: 5:36 Parking industry challenges. 9:22 Living up to your word in the parking industry. 22:26 Angela’s father's legacy. 28:46 Business and personal growth.35:28 Women in the parking industry. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com. Mentioned in this episode:Check Out PRRS TodayVisit www.parkingprrs.com

Today’s guest is Brian Wolff, a sales-oriented leader and an angel investor with in-depth knowledge about parking, life sciences, and cloud technology. He’s also licensed to fly a plane and is the CEO of Parker Technology. In this episode, Brian and your hosts Dani Crain and John D. Conway get into:* The future of parking and mobility with technology and innovation.* The goal of parking operators is to make parking seamless and unnoticeable for customers.* Parker Technology’s two-way video solutions for parking facilities. * Third-party arbitration services to resolve disputes between parking operators and customers.* Making it easier for people to park their vehicles.* The importance of technology in closing the gap between customer service representatives and customers.* The importance of hard work and collaboration in the parking industry. Thanks to our sponsors for supporting this show: * Parking Revenue Recovery Services (PRRS), bringing you a new standard in parking compliance: https://www.parkingprrs.com/ * Asura Technologies, an automated license plate recognition (ALPR) and video analytics company: https://asuratechnologies.com/ * Parking Whisperer: https://parkingwhisperer.com/ Thanks to Brian Wolff for being on the show! Connect with Brian on LinkedIn: https://www.linkedin.com/in/wolffbriane/ Learn more about Parker Technology: https://www.parkertechnology.com/ Connect with the hosts:* http://www.parkingtalk.com * Dani Crain: https://www.linkedin.com/in/dani-crain-3754a3178/ * John D. Conway: https://www.linkedin.com/in/john-d-conway-b55a7025/ * info@parkingtalk.comSubscribe, like, and follow: * Apple Podcasts: https://apple.co/44KScHB * Spotify: https://spoti.fi/3rKBJVn * YouTube: https://www.youtube.com/@ParkingTalkwithDaniJohn-hb9ku * LinkedIn: https://www.linkedin.com/company/parkingtalk-com/ * Twitter: https://twitter.com/parkingtlk Chapters in this episode: (0:02) Complexity in the parking industry. (4:02) Parking management challenges and strategies for success. (8:03) Parking technology. (26:33) Parking industry challenges and potential solutions. (32:09) Parking technology and customer service challenges. (40:11) Marketing and technology integration in the parking industry. (43:28) Parking industry collaboration and technology innovation. (1:00:03) Parking industry insights and data-driven decision-making. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.