The No Excuses for a Day Challenge Featuring Sam Silverstein

About this episode

Shep Hyken interviews Sam Silverstein about building a no-excuses culture in leadership and customer service.

Leadership, Ownership, and Customer Trust Shep interviews Sam Silverstein, founder of The Accountability Institute®. He talks about building a strong, no-excuses culture that starts with leadership and impacts both internal and external customers. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is ownership and accountability so critical in resolving customer complaints effectively? How can companies build a no-excuse culture in their teams? How can leaders set the standard for accountability in customer service? What’s the difference between a tactical and a relational commitment in serving customers? How does internal company culture affect the service customers receive externally? Top Takeaways: The "No Excuses for a Day Challenge" encourages individuals, teams, and entire organizations to commit to going one full day without making any excuses. It is about creating awareness of how often we may unconsciously make excuses and shifting the focus on taking ownership and responsibility. A "no excuses" culture starts at the top. Accountability is inspired. If a leader is not leading by example, it is difficult to expect it from…

People in this episode

Host: Shep Hyken

Guest: Sam Silverstein

Topics covered

• leadership
• accountability
• customer trust
• no excuses culture

Keywords

• customer complaints
• internal culture
• ownership
• responsibility

Mentioned in this episode

Products: The Accountability Institute

Books & works: The No Excuses for a Day, No Excuses for a Day

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