Product Talk – From Click to Fix: Bringing Automox Actions to Zendesk, E25

About this episode

This episode discusses the new Automox + Zendesk integration that allows IT teams to troubleshoot and remediate endpoint issues directly from their service desk.

What if your IT team could troubleshoot and remediate endpoint issues without ever leaving their service desk? In this episode, Steph Rizzuto and Katherine Chipdey break down the new Automox + Zendesk integration. They cover what it does, why it matters, and how it's designed to cut meantime to remediation for IT teams. The integration surfaces real-time endpoint data directly inside Zendesk tickets. It also gives admins one-click actions like device restarts, patch deployment, and policy execution. Beyond reactive fixes, it flags automation gaps so fewer tickets get created in the first place. Plus, hear how the Splashtop remote desktop integration ties it all together when hands-on troubleshooting is needed. Whether you're running a lean IT team or managing thousands of endpoints, this one's worth a listen.

People in this episode

Host: Steph Rizzuto

Guest: Katherine Chipdey

Topics covered

• IT troubleshooting
• endpoint management
• service desk integration
• automation
• remote desktop

Keywords

• Automox
• Zendesk
• endpoint data
• IT teams
• remediation
• automation gaps
• remote desktop

Mentioned in this episode

Organizations: Automox, Zendesk, Splashtop

More episodes of Autonomous IT

• Product Talk – CISA's BOD 26-04 Directive Explained, E26 · June 11, 2026 · 27 min
• Patch [FIX] Tuesday – [Nothing Weaponized, Everything Exposed], E33 · June 9, 2026 · 24 min
• Patch [FIX] Tuesday – [AI Hits the Hat Trick], Ep. 32 · May 12, 2026 · 34 min
• Patch [FIX] Tuesday – [Emergency Episode: DirtyFrag Exploit Before Patch], Ep. 31 · May 8, 2026 · 11 min
• Autonomous IT, Live! The Math of Modern Attacks, E07 · April 28, 2026 · 33 min
• Secure IT – Claude Mythos: AI Vulnerability Hype vs. Evidence, E23 · April 23, 2026 · 8 min