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On the show
From 10 epsHosts
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Recent episodes
From Clicks to Conversations: How AI is Reshaping Account Holder Engagement
Jun 4, 2026
38m 32s
Reclaiming Small Business Banking (Live at CX26)
Apr 28, 2026
25m 08s
High Touch, High Tech: Concierge Banking with Mary Usategui
Mar 10, 2026
27m 37s
Spooky Stories, Real Threats: Talking Cybersecurity with Steve Sanders
Oct 17, 2025
26m 52s
In Tune with Leadership: a Conversation with CEO Nancy Langer
Sep 26, 2025
21m 16s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 6/4/26 | From Clicks to Conversations: How AI is Reshaping Account Holder Engagement | For decades, digital banking has been built around clicks, menus, and workflows. But AI is changing that, creating banking experiences built around conversation, context, and intent. In this episode of Banking on Community, we sit down with Chris Cox, General Manager of Digital Engagement Solutions at CSI, and Daniel Haisley, CSI's Chief Data & AI Officer, to discuss how conversational banking is reshaping the digital experience for consumers and businesses. We explore how AI is helping ... | 38m 32s | ||||||
| 4/28/26 | Reclaiming Small Business Banking (Live at CX26)✨ | small business bankingcommunity banks+3 | — | CSI | — | community bankssmall business relationships+3 | — | 25m 08s | |
| 3/10/26 | High Touch, High Tech: Concierge Banking with Mary Usategui✨ | concierge bankingrelationship-driven service+3 | Mary Usategui | BankMiamiCSI | Congress | concierge bankingcommunity banks+3 | — | 27m 37s | |
| 10/17/25 | Spooky Stories, Real Threats: Talking Cybersecurity with Steve Sanders✨ | cybersecurityAI-driven fraud+4 | Steve Sanders | CSI | — | cyber threatsdeepfakes+4 | — | 26m 52s | |
| 9/26/25 | In Tune with Leadership: a Conversation with CEO Nancy Langer✨ | leadershipfintech+3 | Nancy Langer | CSI | Wisconsin | leadershipfintech+6 | — | 21m 16s | |
| 8/22/25 | From Mutton Busting to M&A: A Wild Ride in Community Banking✨ | community bankingregulatory changes+3 | — | CSIHer Bank+1 | — | community bankingM&A+5 | — | 31m 17s | |
| 7/23/25 | Banking on AI? How to Navigate the Early Stages ft. Kate Drew✨ | AI in bankingcommunity banks+3 | Kate Drew | CCG Catalyst | — | AIcommunity banks+4 | — | 37m 07s | |
| 5/28/25 | Definitely Not Deepfaked: Banking Buzz and Boxing Gloves✨ | customer eventsfraud detection+3 | — | CSITruProtect+1 | — | CX25fraud detection+5 | — | 34m 18s | |
| 5/8/25 | Live at CX25: Digital Banking ft.Javelin✨ | digital bankingfinancial technology+3 | Emmett Higdon | Javelin Strategy & Research | — | digital bankingfintech+3 | — | 25m 05s | |
| 5/5/25 | Live at CX25: Fraud Trends & Prevention ft. DataSeers✨ | fraud preventionfinancial crime+4 | Adwait Joshi | DataSeersCSI | — | fraudAML+5 | — | 21m 17s | |
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| 5/1/25 | Live at CX25: Generational Trends ft. Jason Dorsey✨ | generational trendsmoney mindset+4 | Jason Dorsey | Banking on CommunityCSI | CX25Boomers+2 | generational researchmoney mindset+6 | — | 16m 40s | |
| 4/28/25 | Live at CX25: Innovation ft. Bankers Helping Bankers | In this live episode of Banking on Community, Bankers Helping Bankers take over the CX25 loveseat for a candid, fast-moving look at where community banking goes next. Tune in to hear how Matthew Smith and Tanner Mayo are helping community banks not just survive, but thrive, through innovation, collaboration, and a whole new way of thinking. You might be surprised by what the future holds for community banks—listen in and don't get left behind! Thanks for listening! Feel free to submit questio... | 17m 15s | ||||||
| 3/14/25 | Banking on Community: Live at CX25 in Orlando | Attending CX25? Drop in for our live episodes in the Tech Hub! Can't make it? We're livestreaming each live show on LinkedIn! Live Episode 1: Innovation ft. Bankers Helping Bankers (April 1, 12:30-1:00 PM)Live Episode 2: Generational Trends ft. Jason Dorsey (April 1, 2:45-3:15 PM) Live Episode 3: Fraud Trends and Prevention (April 2, 12:30-1:00 PM)Live Episode 4: Digital Banking Trends (April 2, 2:30-3:00 PM) Thanks for listening! Feel free to submit questions on X or LinkedIn using #Ba... | 2m 55s | ||||||
| 2/19/25 | Consumer Trends in Banking (ft. Mary Wisniewski) | Consumer tastes and banking technology are evolving at lightspeed, raising pressing questions about how financial institutions can keep up. In this episode of Banking on Community, Saxon Prater and Tara Schultz chat with special guest Mary Wisniewski, Editor at Large at Cornerstone Advisors, about everything from creative tactics for winning Gen Z loyalty to the "date test" for credit cards. Tune in to find out why your bank has to do more than just hold deposits —and why your car... | 37m 07s | ||||||
| 1/14/25 | Bankers' Tech Investments for 2025 | There's just too much in our Banking Priorities Executive Report for one episode. So we did another! In this episode of Banking on Community, our hosts dive back into the results of our annual survey of community bankers and explore their tech investment strategies for AI, APIs, data analytics, payments, and more. Plus: psychic quarter-zip coordination and black-market Christmas sweaters. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod ... | 31m 26s | ||||||
| 12/18/24 | Tis the Season for Strategy: Unwrapping the 2025 Banking Landscape | It's the most wonderful time of the year: the results from CSI's 2025 Banking Priorities survey are available! In this episode of Banking on Community, our hosts are decking the halls with data and exploring key takeaways from CSI’s recently released 2025 Banking Priorities Executive Report, including bankers’ strategic priorities, top technology trends, industry issues and more. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a fo... | 40m 22s | ||||||
| 11/19/24 | The 411 on Rule 1033: A Conversation about Rule 1033 and Data Rights | The financial world has been abuzz about CFPB’s Rule 1033 for more than a year, with renewed interest in October 2024 accompanying the issuance of the final rule. But what does Rule 1033 really mean for financial institutions? How will this rule affect consumers’ expectations about data use? This episode features commentary from our three hosts and Jordan Wright, CEO and co-founder of Atomic Financial, on all things Rule 1033, including surprises in the final rule, conversations around... | 35m 07s | ||||||
| 10/22/24 | Exploring Current Banking Trends (And Why We Launched a New Podcast!) | Our new podcast, Banking on Community: A Podcast for Community Bankers, is here! Hosted by Tara Schultz, CSI’s SVP of strategic insights and industry relations, Saxon Prater, CSI’s manager of PR and corporate communications and Brett Glover, CSI’s director of relationship management, Banking on Community will dive into how community banks are staying competitive, using technology to grow, making a difference in the lives of their customers and more. In our first episode, our hosts explo... | 29m 03s | ||||||
| 7/12/23 | A Conversation on Cybersecurity Insurance and Compliance | Increasing cyber risks mean financial institutions must up their game to protect their data, reputation and bottom line. How are institutions that want to innovate doing so with a strategic risk-based approach? And how does technology fit into it? We invited two industry experts to share their perspectives as well as the most significant trends and challenges in Cybersecurity Insurance and IT Governance. All this and more in this insightful episode of Fintech Focus. Thanks for listening! Feel... | 30m 14s | ||||||
| 4/3/23 | FRAML Fundamentals to Fight Fraud and Money Laundering | What can financial institutions and other regulated organizations do to stem the rising tide of fraud and money laundering? We invited two compliance experts to share their perspectives and offer insight into today’s trends. We discussed the risks, how organizations are merging their efforts into a comprehensive FRAML approach, today’s latest technology and more. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow! Lin... | 33m 00s | ||||||
| 2/15/23 | Banking Industry Trends in 2023 (pt. 2) | As the release of the FedNow Service approaches and new business models like Banking as a Service gain steam, there’s much for traditional financial institutions to consider in 2023. In this second part of our conversation with Shane Ferrell, CSI’s Vice President of Product Strategy and Innovation, we discuss these technological opportunities and ways to get the most from them, along with more key takeaways from CSI’s 2023 Banking Priorities Executive Report. Thanks for listening!... | 18m 20s | ||||||
| 2/9/23 | Banking Industry Trends in 2023 (pt. 1) | With the height of a pandemic in arrears, 2022 saw continued shifts in customer behavior, business models and economic concerns. So, what does 2023 have in store for the financial services landscape? We invited Shane Ferrell, CSI’s Vice President of Product Strategy and Innovation, to discuss the trends he’s seeing, plus some notable findings from CSI’s 2023 Banking Priorities Executive Report. In this first half of our wide-ranging conversation, we discuss the landscape as well as hot topics... | 18m 48s | ||||||
| 10/26/22 | Keeping Up with Modern Sanctions Screening | As sanctions increase at an unprecedented rate, so grows the list of risky entities that organizations should avoid doing business with. What's changed in recent years, which organizations should stay alert, and how should those organizations approach compliance? We discuss it all with Josh Shrager, Senior Vice President at Kharon, a leading data and analytics company focused on financial crimes compliance and risk management. Thanks for listening! Feel free to submit questions on X or Linked... | 28m 19s | ||||||
| 8/24/22 | eSignatures in Banking – A Signature of Digital Transformation | In the digital era, convenient eSignatures have evolved from a “nice to have” to a “must have.” But where are they going, and how can your institution get the most out of this digital transformation enabler? We invited an eSignature expert to walk us through how the landscape has changed, new developments in eSignatures and the values of a bank-centric solution. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow! Link... | 24m 08s | ||||||
| 6/2/22 | How to Combat Current Cyber Threats | It’s the perfect storm. Cybercriminals have more potential targets than ever, and their tactics keep getting more sophisticated. Meanwhile, consumers are almost numb to the headlines. What can financial institutions do to maintain security? Join us as we talk through the landscape and methods to maintain security with a resident cybersecurity guru. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow! LinkedInXFacebookY... | 20m 41s | ||||||
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