Creating Experiences That Set the Standard with John DiJulius

About this episode

Dr. Nathan Unruh interviews customer experience expert John DiJulius about creating remarkable experiences that set new standards in business.

In this episode of Beyond Bricks, Dr. Nathan Unruh sits down with customer experience expert John DiJulius to explore what it really takes to stand out in today’s experience-driven world. John shares why great organizations don’t just deliver good service—they create memorable experiences that set a new standard. When you design an experience so remarkable that it makes every other experience feel average, customers stop comparing you to your competitors and start comparing you to the best e...

People in this episode

Host: Nathan Unruh

Guest: John DiJulius

Topics covered

• customer experience
• business strategy
• memorable experiences

Keywords

• experience-driven world
• great organizations
• service

Mentioned in this episode

Books & works: Creating Experiences That

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