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On the show
From 10 epsHosts
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Recent episodes
How Predictive Intelligence is Transforming Deposit Growth in Banking
Dec 2, 2025
13m 44s
Building Customer Personas: How Utility Personas Drive Smarter Engagement
Nov 11, 2025
19m 12s
Loan to Loyalty: Data-Driven Strategies for Engaging Every Member
Oct 8, 2025
18m 04s
From Indirect to Irreplaceable: Growing Lifetime Value of Auto Loan Members
Sep 24, 2025
14m 27s
How AI Is Helping Utilities and Credit Unions Prevent First-Time Delinquency
Jul 28, 2025
16m 31s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 12/2/25 | How Predictive Intelligence is Transforming Deposit Growth in Banking✨ | predictive intelligencedeposit growth+4 | — | BlastPointfinancial institutions+3 | — | predictive modelscustomer acquisition+4 | — | 13m 44s | |
| 11/11/25 | Building Customer Personas: How Utility Personas Drive Smarter Engagement✨ | customer personasutility engagement+4 | — | BlastPointU.S. utility | U.S. | customer personasutility sector+5 | — | 19m 12s | |
| 10/8/25 | Loan to Loyalty: Data-Driven Strategies for Engaging Every Member✨ | data-driven strategiesmember engagement+5 | — | BlastPointcredit unions | — | member loyaltycredit unions+7 | — | 18m 04s | |
| 9/24/25 | From Indirect to Irreplaceable: Growing Lifetime Value of Auto Loan Members✨ | lifetime valueauto loans+5 | — | auto loansBlastPoint+1 | — | lifetime valueauto loans+5 | — | 14m 27s | |
| 7/28/25 | How AI Is Helping Utilities and Credit Unions Prevent First-Time Delinquency✨ | AI in financedelinquency prevention+4 | — | BlastPointutilities+2 | — | AIdelinquency+5 | — | 16m 31s | |
| 7/14/25 | Facing LIHEAP Uncertainty with Action: How Utilities Can Navigate Risk and Support Low-Income Customers✨ | LIHEAPutilities+4 | Elizabeth PaulsonNicole Hopkins+1 | JEATucson Electric Power+2 | — | LIHEAPutilities+4 | — | 15m 34s | |
| 6/24/25 | Unlocking Upskilling Value: What Your Team Gains When You Don’t Hire a Data Scientist✨ | upskillingdata science+4 | — | BlastPoint | utilitycredit union+2 | data-drivenROI calculator+3 | — | 12m 23s | |
| 6/3/25 | Why BlastPoint’s Member Acquisition Toolkit Changes the Game✨ | member acquisitioncredit unions+4 | — | Member Acquisition ToolkitBlastPoint+3 | — | member growthcredit unions+3 | — | 17m 18s | |
| 5/15/25 | Reboarding for Utilities: A Smarter Way to Re-Engage Customers✨ | customer engagementutilities+4 | — | Next Best Program (NBP)BlastPoint | energy landscapecustomer lifecycle | utilitiescustomer engagement+5 | — | 10m 45s | |
| 4/22/25 | AI Reshapes Loan Decisioning for Credit Unions Ready to Lead✨ | AI in lendingcredit unions+4 | — | Artificial IntelligenceBlastPoint+3 | — | AIcredit unions+4 | — | 10m 20s | |
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| 4/7/25 | BlastPoint Thought Leadership Series – Building Your AI Toolbox: A Pragmatic Approach to AI for Business | Welcome to the BlastPoint Deep Dive Podcast! In this episode, Alison Alvarez, CEO of BlastPoint, kicks off our new thought leadership series with a candid, clear-eyed perspective on how businesses can responsibly harness the power of AI. She urges leaders to treat AI not as a magic wand, but as a tool—one that demands critical thinking, careful oversight, and ethical consideration.Alison compares AI to an unreliable coworker—often helpful, occasionally wrong, and always in need of supervision. She dives into the risks of blindly trusting AI outputs, including the hidden biases baked into training data and the growing concern around data privacy. With looming regulations on the horizon, she makes a compelling case for companies to adopt AI thoughtfully and transparently.Tune in as we explore how to integrate AI in ways that enhance, not replace, human intelligence—and set the foundation for a future where ethical innovation thrives.Visit our website at https://blastpoint.com/ to learn how AI can unlock the full potential of customer intelligence.If you want to learn more and speak with our specialist, please contact us to schedule a demo today! | 9m 44s | ||||||
| 3/17/25 | AI-Driven Checking Account Growth: A Credit Union's Success Story | Welcome to the second episode of the BlastPoint Deep Dive Podcast!In this episode, we explore winning strategies for increasing checking account engagement using AI-driven insights. Join Taylor Malm, Digital Marketing Specialist at P1FCU, and Tomer Borenstein, BlastPoint’s CTO & Co-Founder, as they share exclusive expertise on how financial institutions are leveraging data to drive growth.You'll learn: ✅ Why leading institutions are investing in the Checking Account Propensity Model—and how it’s transforming member acquisition. ✅ How AI-powered insights fuel business growth—with real-world applications that deliver measurable results. ✅ The top challenges in checking account engagement—and how AI-driven solutions are helping financial institutions overcome them. ✅ Proven campaign strategies—to attract the right audience and boost conversions.Don't miss out on these valuable insights that go beyond theory and into actionable strategies!📥 Download our latest white paper here to dive even deeper into AI-powered checking account growth!Visit our website at https://blastpoint.com/ to learn how AI can unlock the full potential of customer intelligence.If you want to learn more and speak with our specialist, please contact us to schedule a demo today! | 15m 15s | ||||||
| 3/3/25 | How Financial Institutions Can Gain a Competitive Edge with External Data | Welcome to the second episode of the BlastPoint Deep Dive Podcast! In this episode, we explore the growing importance of external data in the financial industry. While banks and credit unions have traditionally relied on internal data, today’s rapidly evolving landscape demands a broader, more strategic approach. By leveraging external data—such as market trends, economic indicators, and consumer behavior—financial institutions can make more informed decisions, enhance personalization, and strengthen their competitive positioning.Join us as we discuss:The most valuable external data sources for financial institutionsHow external insights can drive smarter decision-making and growthReal-world examples of financial institutions using external data to improve engagement and market reachTo dive deeper into this topic, download our whitepaper, The Essential Guide to External Data, and discover actionable steps for integrating external insights into your financial strategy.📥 Download the white paper hereVisit our website at https://blastpoint.com/ to learn how AI can unlock the full potential of customer intelligence.If you want to learn more and speak with our specialist, please contact us to schedule a demo today! | 17m 29s | ||||||
| 2/11/25 | The Crucial Link: How Energy Burden and Engagement Impact Customer Satisfaction | Welcome to the second episode of the BlastPoint Deep Dive Podcast! In this episode, we'll delve into Energy burden, the percentage of household income spent on energy costs, which is more than just a financial metric—it’s a window into the struggles many utility customers face daily. High energy burden disproportionately affects low-income households, leading to difficult trade-offs between energy bills and essential needs like food, healthcare, and education. For utility companies, addressing energy burden isn’t just a matter of social responsibility—it’s directly tied to customer satisfaction (CSAT) and engagement. High-burden households often demonstrate significantly different behaviors, such as increased call center usage and web activity, signaling their search for relief and solutions. These behaviors offer invaluable insights into their needs and pain points, presenting utilities with an opportunity to intervene and improve not only customer satisfaction but also operational efficiency. By understanding the correlation between energy burden, engagement patterns, and CSAT scores, utilities can unlock targeted strategies that reduce stress for high-burden customers while fostering loyalty and long-term satisfaction. To showcase this in action, BlastPoint’s real-world analysis reveals that high energy burdens often lead to:- Increased call center usage - More frequent website visits - Lower customer satisfaction scores Visit our website at https://blastpoint.com/ to learn how AI can unlock the full potential of customer intelligence.If you want to learn more and speak with our specialist, please contact us to schedule a demo today! | 26m 38s | ||||||
| 12/9/24 | Accelerate Liquidity: Top Deposit-Growth Strategies for Credit Unions | Did you know that a 2023 NCUA report revealed that deposit growth at credit unions slowed to just 2.2%. As rising interest rates and intense competition put pressure on liquidity, 34% of marketers are prioritizing strategies to grow deposits and strengthen member relationships.In this episode, we explore actionable tactics to address these challenges and drive deposit growth effectively.Download the Credit Union Benchmark ReportTo empower credit unions with data-driven insights, BlastPoint’s Credit Union Member Deposits Benchmark Report reveals essential trends and benchmarks that can inform strategies for boosting deposits and accelerating liquidity. Download the report today to see how your credit union compares and discover proven methods for optimizing deposit growth.🎧 Subscribe to our channel for more insights and strategies to navigate the evolving financial landscape!Visit our website to learn more about what BlastPoint can do for your business.If you want to learn more and speak with our specialist, please contact us to schedule a demo today! | 12m 16s | ||||||
| 11/26/24 | Unlocking Customer Value: The Game-Changing Power of Income Data in Service Provision | In this episode, we explore the challenges and opportunities in utilizing modeled income data to drive impact and support vulnerable populations. Learn how this data helps identify and target underserved communities while overcoming its inherent limitations. Plus, stay tuned for upcoming episodes where we’ll dive into breaking down barriers for low-income customers, personalized outreach strategies, and predictive tools like the Energy Burden Index to forecast payment challenges. Don’t miss out on this insightful journey into data-driven solutions for financial inclusion!Visit our website at https://blastpoint.com/ to learn more about what BlastPoint can do for your business.If you want to learn more and speak with our specialist, please contact us to schedule a demo today! | 9m 09s | ||||||
| 11/6/24 | Understanding Customer Motivations: The Key to Effective Energy Efficiency Campaigns and strategies | Did you know that 60% of consumers are more likely to participate in energy efficiency programs when they understand the personal and community benefits associated with energy savings? In this episode, we dive into how understanding customer motivations can boost program enrollment up to 18.9%. Discover the psychological drivers behind decision-making and the power of tailored messaging. Plus, insights from BlastPoint Benchmarks highlight. Join us for actionable insights on how understanding customer motivations can unlock the full potential of your energy efficiency programs. If you're aiming to boost enrollment and engagement, this episode is packed with valuable tips!Visit our website at https://blastpoint.com/ to learn more about what BlastPoint can do for your business.If you want to learn more and speak with our specialist, please contact us to schedule a demo today! | 16m 19s | ||||||
| 10/22/24 | Enhance Wallet Share with AI-Powered Solutions and Personalized Member Engagement | Welcome to the second episode of the BlastPoint Deep Dive Podcast! In this episode, we dive into how AI can boost wallet share by increasing engagement by 271%, and driving a 2.8 times rise in product adoption. We’ll dive into:How AI-powered solutions can drive a 271% increase in engagement and 2.8x product adoption for credit unions.The benefits of personalized member engagement and how it boosts share of wallet.Why targeting existing members yields a 70% return on initiatives, compared to just 10% for new members.Join us for actionable insights and learn how AI can unlock the full potential of customer intelligence.If you're looking to enhance wallet share, this episode is packed with valuable tips!Visit our website at https://blastpoint.com/If you want to learn more and speak with our specialist, please contact us to schedule a demo today! | 8m 48s | ||||||
| 10/4/24 | Predicting Customer Satisfaction (CSAT) at the Household Level | Welcome to the first episode of the BlastPoint Deep Dive Podcast! In this episode, we explore how AI can predict customer satisfaction and transform the way businesses engage with their customers. We’ll dive into:How AI helps identify key drivers of customer happinessPractical ways businesses can use AI to improve service and reduce churnReal-world examples of AI in action, showing how data-driven solutions boost customer satisfactionJoin us for actionable insights and learn how AI can unlock the full potential of customer intelligence. If you're looking to enhance customer experience and retention, this episode is packed with valuable tips!Visit our website at https://blastpoint.com/If you want to learn more and speak with our specialist, please contact us to schedule a demo today! | 10m 54s | ||||||
Showing 19 of 19
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