
Boss Talks | Elevating ALL the Bosses of the Multifamily Industry
by Evan Happel
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Innovation on Purpose: Erin Mahone on Standardization, Hospitality, and the Future of Multifamily (Boss 133)
Mar 25, 2026
45m 53s
Evictions, Supplier Inclusion, Authentic Marketing, and the Hemline/Lipstick Index with Liz Newkirk
Mar 18, 2026
Unknown duration
Boss Talks Ep. 131: Ricky McRoy on Operations Leadership, Association Advocacy, and Overcoming Adversity
Mar 11, 2026
Unknown duration
From Dirty Chai to Company Culture: Desiree Starr (Boss 130) on Learning, Laughter, and Leadership
Mar 4, 2026
Unknown duration
Danny Fuston (Boss 129) From Parking Nightmares to Student Housing Success: Facility Management Wisdom
Feb 25, 2026
Unknown duration
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 3/25/26 | ![]() Innovation on Purpose: Erin Mahone on Standardization, Hospitality, and the Future of Multifamily (Boss 133)✨ | innovationmultifamily real estate+3 | Erin Mahone | CLS LivingForbes Travel Guide | — | innovationhospitality+5 | — | 45m 53s | |
| 3/18/26 | ![]() Evictions, Supplier Inclusion, Authentic Marketing, and the Hemline/Lipstick Index with Liz Newkirk | Host Evan Happel interviews Liz Newkirk, Digital Media Manager at Loebsack & Brownlee, an eviction-only law firm serving multifamily, single-family, and built-to-rent clients across NC, SC, GA, VA, with expansion planned. Liz shares her career path from retail visual merchandising to leasing, regional marketing, manufacturing, and ultimately brand/social/partnership management at the firm, emphasizing relationships and personal branding. She discusses the firm’s education efforts (Lunch and Learns, updates on changing laws, fair debt collection) and involvement in apartment association advocacy. Liz critiques “supplier vs. owner/operator” division in associations, calls for more inclusive education and leadership opportunities for suppliers, and highlights pay-to-play concerns. She explains the “de-influencer” trend and the need for authenticity in marketing, including TikTok’s impact on apartment reputation. Finally, she outlines the hemline and lipstick indices as informal signals of economic sentiment through fashion and cosmetics. | — | ||||||
| 3/11/26 | ![]() Boss Talks Ep. 131: Ricky McRoy on Operations Leadership, Association Advocacy, and Overcoming Adversity | In Boss Talks episode 131, host Evan Happel interviews Ricky McRoy, Senior Regional Director of Operations at Avanti in the Kansas City area overseeing Kansas and Missouri. They discuss recurring parking issues including garage break-ins and the “Kia Boys” theft trend, plus Ricky’s music choices (gospel song “We Win” by Vince Bowman and the Sound of Victory and “Bigger in Texas” by Megan Thee Stallion) and his preference for Fiji water over caffeine. Ricky shares his career path from intending to attend nursing school to being hired on the spot as a leasing professional, rising through roles to regional leadership, and finding fulfillment in developing and promoting team members. He describes years of involvement on the local apartment association board, focusing on networking, advocacy around housing vouchers and eviction policies in Kansas City, and increasing representation of Black leaders. Ricky also shares being a single dad, adopting and taking in sons, and overcoming a difficult upbringing as a Black gay man. | — | ||||||
| 3/4/26 | ![]() From Dirty Chai to Company Culture: Desiree Starr (Boss 130) on Learning, Laughter, and Leadership | In this episode of Boss Talks, host Evan Happel sits down with Desiree Starr, Director of Learning and Development at Westshore, to explore the power of humor, authenticity, and strategic training in building strong company cultures. Desiree shares her journey from part-time leasing consultant to industry leader, discusses the importance of onboarding, upskilling, and peer-to-peer learning, and reveals her go-to motivational music and favorite caffeinated beverage. The conversation is filled with fun anecdotes, actionable insights, and a focus on making learning engaging and impactful for everyone. | — | ||||||
| 2/25/26 | ![]() Danny Fuston (Boss 129) From Parking Nightmares to Student Housing Success: Facility Management Wisdom | In this episode of Boss Talks, host Evan Happel from Community Boss sits down with Danny Fuston, Senior Service Manager at American Campus Communities, to explore the ins and outs of facility management in student housing. Danny shares his journey through various housing sectors, the unique challenges of student housing, and the importance of leadership, empathy, and practical skills. The conversation covers everything from wild parking stories and recruiting student workers to using technology for property management and the value of hands-on experience. Whether you’re in property management or just love a good story, this episode is packed with insights and laughs. | — | ||||||
| 2/18/26 | ![]() Priyanka Agarwal (Boss 128) Renewing Kindness in Property Management: Resident Experience, Online Reviews, and Building Trust in Multifamily Communities | In this episode of Boss Talks, host Evan Happel interviews Priyanka Agarwal, Director of Public Relations at JTurner Research. They discuss the importance of kindness and compassion in the multifamily industry, the impact of online reviews, and the Four P Principle for effective communication. Priyanka shares insights from analyzing over 1.5 million resident stories, highlights the challenges of parking in communities, and emphasizes the need for consistent, human-centered service. The conversation also explores Priyanka’s personal journey, her nonprofit Wild Tunes (which brings live music to shelter animals), and actionable lessons for building trust and positive culture in property management. | — | ||||||
| 2/11/26 | ![]() Andrea Taylor (Boss 127) The Human Side of AI: Renter Experience, Data, and the Future of Multifamily | In this episode of Boss Talks, host Evan Happel interviews Andrea Taylor, founder and CEO of Livsee, a startup bringing AI-driven solutions to the multifamily housing industry. Andrea shares her journey from property management to entrepreneurship, discusses the challenges of launching a tech company in real estate, and explains how Livsee leverages AI to improve renter experiences, streamline operations, and provide actionable insights for property owners. The conversation covers industry pain points, the importance of intentional AI, and Andrea’s passion for both technology and film. | — | ||||||
| 2/4/26 | ![]() Christina Koski (Boss 126) Championing Growth & Giving Back: Leadership, Community, and the Power of Stepping Up | In this episode of Boss Talks, host Evan Happel from Community Boss interviews Christina Koski, the Regional Associate Director at Security Properties. Christina shares her career journey in the multifamily housing industry spanning 18 years and discusses her role covering areas in Washington, Oregon, Idaho, and Alaska. Both Evan and Christina are board members of the Washington Multifamily Housing Association (WMFHA). Christina provides insights into her experiences with pre-development, challenges in parking solutions, and her passion for giving back to the community. The episode also covers personal anecdotes, favorite music and caffeinated beverages, and the importance of champions in personal and professional growth. Tune in to hear Christina's story and her dedication to addressing homelessness and affordable housing challenges in the Northwest. | — | ||||||
| 1/28/26 | ![]() Evan Omelia (Boss 125) Evan Squared: Marketing, Radio DJing, and Cat Dading—How to Stand Out in Multifamily Housing | In this episode of 'Boss Talks,' host Evan Happel of Community Boss is joined by another marketing professional named Evan Omelia from the Washington Multifamily Housing Association (WMFHA). They dive into a fun and engaging conversation about their similar names and roles in marketing, experiences in radio, fitness, and their love for pets. Evan Omelia discusses his unique path from radio to multifamily housing marketing, highlights the importance of storytelling in effective communication, and showcases innovative strategies used at WMFHA to engage members. The episode is filled with humor, interesting anecdotes, and valuable insights into multifamily housing marketing and personal growth. | — | ||||||
| 1/21/26 | ![]() Haley Graham (Boss 124) Navigating Leadership and Community | In this episode of Boss Talks, host Evan Happel from Community Boss sits down with Haley Graham, Chief People Officer at Navigate Community Management. Haley shares her insights and experiences in the community management space, focusing on the unique challenges of managing HOAs and condos. The discussion covers a variety of topics including the importance of relationships, workplace flexibility, cultural learnings from travel, and the power of empathetic leadership. Highlighting Navigate's recent awards and its innovative, employee-first approach, this episode offers valuable lessons for leaders and community managers alike. | — | ||||||
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| 1/14/26 | ![]() Todd Thorpe (Boss 123) The Future of Multifamily Connectivity: WiFi, Technology, and Community | In this episode of Boss Talks, host Evan Happel welcomes Todd Thorpe, a multifamily technology expert with decades of experience in managed WiFi and telecommunications. Todd shares his journey from cable TV to becoming a leader in resident connectivity, discusses the evolution of entertainment and internet access, and explains the growing importance of managed WiFi in multifamily communities. The conversation covers technology adoption, security, hardware, and the impact of reliable internet on modern living. Todd also offers personal stories, music preferences, and advice on public speaking and professional growth. | — | ||||||
| 1/7/26 | ![]() Mindy Price (Boss 122) Inspiring Through Education, Mentorship, and Volunteering | In this episode of Boss Talks, host Evan Happel sits down with Mindy Price, a multifamily industry leader, educator, and founder of Inside the Why. Mindy shares her journey from aspiring sportscaster to influential mentor and business owner, highlighting the importance of education, volunteering, and finding your "why." The conversation covers Texas culture, career pivots, the value of networking, and actionable advice for public speaking and professional growth. Listeners will gain insights into building trust, balancing sales and marketing, and the power of giving back to the community. | — | ||||||
| 12/31/25 | ![]() Rayshaun Phillips (Boss 121) Building Community and Embracing Authenticity | In this episode of Boss Talks, host Evan Happel welcomes Rayshaun Phillips, the Membership and Engagement Coordinator for the Detroit Metropolitan Apartment Association. Rayshaun shares his journey from hospitality and mortgage to multifamily housing, discusses the challenges and quirks of parking in Detroit, and offers practical advice on building community and networking—especially for introverts. The conversation explores the importance of authenticity, the power of a smile, and the value of creating inclusive spaces. Rayshaun also touches on housing affordability, advocacy, and the need for more affordable housing solutions. Listeners will find actionable tips for networking, personal growth, and making meaningful connections in any environment. | — | ||||||
| 12/24/25 | ![]() Jen Piccotti (Boss 120) The Communication Equation: Building Trust & Engagement in Multifamily | This episode of Boss Talks features Jen Piccotti, President of Swift Bunny, in a conversation with host Evan Happel. The discussion covers Jen’s journey in the multifamily industry, the importance of communication at all organizational levels, employee engagement, and the value of diverse voices in the industry. Jen shares personal stories, insights on leadership, and practical strategies for building trust and effective teams, especially in remote and hybrid work environments. The episode also touches on Jen’s passion for tea and her optimistic outlook for the future. | — | ||||||
| 12/17/25 | ![]() Sarah Fassett (Boss 119) Turning Adversity Into Advocacy: A Journey of Resilience, Leadership, and Community Impact | In this episode of Boss Talks, host Evan Happel interviews Sarah Fassett, a rising leader in the multifamily housing industry. Sarah shares her journey from early career challenges and personal adversity—including battling cancer and homelessness—to becoming a regional trainer and advocate for invisible disabilities. The conversation covers servant leadership, the power of mentorship, innovative property management, and the importance of empathy and collaboration in both professional and personal life. | — | ||||||
| 12/10/25 | ![]() Laurel Zacher (Boss 118) Five Uncomfortable Truths Every Multifamily Marketer Needs to Hear | In this episode, host Evan interviews multifamily marketing expert Laurel Zacher. Laurel draws on her 30 years of experience to discuss the “Five Uncomfortable Truths” in multifamily marketing. The conversation covers website best practices, understanding renter preferences, the true cost of turnover, the power of online reviews, and the pitfalls and opportunities of digital advertising. Laurel also shares actionable tips on negotiation, accessibility, and resident retention, making this episode essential for property managers and marketers. | — | ||||||
| 12/3/25 | ![]() Kelsi Cory (Boss 117) Grit, Growth, and Authentic Leadership | In this episode of Boss Talks, host Evan Happel interviews Kelsi Corey, founder of Cory Executive Recruiting. Kelsi shares her journey from moving around the U.S. as a child, starting her career in real estate at 18, and building her own executive recruiting firm. She discusses overcoming financial hardship, the importance of mentorship, building a business from scratch, and her unique approach to networking and company culture. The conversation is filled with personal stories, practical advice for career growth, and insights into the recruiting industry. | — | ||||||
| 11/26/25 | ![]() Katie Ritter (Boss 116) Turning Reviews into Results: Data-Driven Resident Experience & Trust in Multifamily Communities | In this episode, Evan interviews Katie Ritter about the challenges and opportunities in managing resident experiences in multifamily communities, with a special focus on online reviews and reputation management. Katie shares insights from Widewail’s "Voice of the Resident" report, which analyzes trends in resident feedback, especially around parking, maintenance, and staff interactions. The conversation covers the importance of authenticity in reviews, the impact of data-driven insights, and how technology can help communities and vendors improve resident satisfaction and trust. | — | ||||||
| 11/19/25 | ![]() Darcy Bixby (Boss 115) Dancing Through Property Management | In this episode of Boss Talks, host Evan Happel sits down with Darcy Bixby, Regional Director of Operations at Valiant Residential, to discuss her journey in property management, the power of positivity, and how dance and creativity have shaped her personal and professional life. Darcy shares insights from nearly 30 years in the industry, the importance of empathy and connection, and how embracing authenticity and movement has helped her—and those around her—find joy and resilience, especially through challenging times like the pandemic. The conversation covers everything from parking solutions and music preferences to the impact of social media, overcoming criticism, and leading with encouragement. Darcy’s infectious energy and commitment to uplifting others shine throughout, making this a must-listen for anyone seeking inspiration in leadership, community, or personal growth. | — | ||||||
| 11/12/25 | ![]() Maddie Patrick (Boss 114) Creating Smooth Operations in Challenging Assets | In this episode of Boss Talks, host Evan Happel welcomes Maddie Patrick, a regional manager and board member from San Antonio, Texas. Maddie shares her journey in the multifamily industry, from starting as a porter at age 14 to leading teams and serving on the San Antonio Apartment Association Board. The conversation covers the importance of teamwork, customer service, professional development, and adapting to industry changes like AI. Maddie also offers advice on getting involved in industry associations and empowering teams for long-term growth. | — | ||||||
| 10/29/25 | Sue Vickery Boss 113: Management Preferences Versus Resident Preferences | In this episode, Evan welcomes Sue Vickery, a multifamily industry veteran and founder of Carry Added Consulting, to discuss the real needs of residents versus the assumptions of property management. Sue shares her journey from property management to consulting, and offers candid insights on what truly matters for resident satisfaction and retention. | — | ||||||
| 10/22/25 | ![]() Seth Weiner Boss 112: The Boss of Marketing Your Brand | Evan Happel sits down with Seth Weiner, president of Sonic Promos, to discuss the art and strategy of promotional marketing. Seth shares his journey from college merch sales to running a leading promo company, and offers actionable advice on making swag meaningful, engaging, and effective. The conversation covers everything from event gamification and lead generation to sustainable swag and the importance of brand storytelling. | — | ||||||
| 10/15/25 | ![]() Joel Zeff Boss 111: Watch What Happens When Work Becomes Play | In this episode, Evan welcomes Joel Zeff to discuss the transformative power of play, improv, and fun in the workplace. Joel shares his journey from journalism to comedy and keynote speaking, offering practical advice for leaders and teams on embracing change, fostering teamwork, and building a positive work culture. The conversation is filled with stories, laughter, and actionable strategies to help you bring more energy and engagement to your organization. | — | ||||||
| 10/8/25 | ![]() Mike Brewer Boss 110: Excellence Through Innovation: Leadership, AI, and the Future of Multifamily | In this episode of Boss Talks, host Evan Happel interviews Mike Brewer, a seasoned leader in the multifamily industry and co-founder of Multifamily Media Network. Mike shares insights from his 30-year career, discussing his journey from property management to media entrepreneurship. The conversation covers leadership lessons, the importance of consistency and trust, and the value of self-care for leaders. Mike and Evan explore the evolution of organizational design, the impact of centralization, and how automation and AI are reshaping the property management landscape. Mike emphasizes the need for upskilling and embracing innovation, noting that jobs won’t be lost to AI, but to those who know how to use it. The episode also touches on Mike’s passion for coffee, his approach to personal growth, and his book, "The Daily Collective," which offers daily meditations on life and business. Listeners will gain practical advice on leadership, adapting to technological change, and maintaining excellence through curiosity and innovation. | — | ||||||
| 7/18/25 | ![]() Ryan Yetter Boss 109 Bridging The Gap Between Maintenance And Leasing | In this episode of Boss Talks, host Evan Happel sits down with Ryan Yetter from Rockwood Property Management to discuss his extensive 11-year journey in the property management industry. Ryan shares his unique experiences working in various aspects of community management, from maintenance to leasing, and delves into the importance of bridging the gap between maintenance and leasing teams. The conversation also features practical advice on managing work orders, budgeting, and the benefits of cross-training employees. Join us for an insightful discussion on career growth and practical management strategies in the property management industry. | — | ||||||
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